Always love the customer service and…
Always love the customer service and the quality of their products!
By Sarah
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
282 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Family-owned and operated since 1927, Coconis Furniture & Mattress 1st has been southeastern Ohio's favorite home furnishings retailer. We are hometown proud and dedicated to the communities we serve.
Coconis Furniture & Mattress 1st (coconisfurniture.com) has 282 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
282 approved reviews, newest moderated first
Always love the customer service and the quality of their products!
By Sarah
Overall good service. The delivery service called when they said they would but when my wife answered the phone, there was noone on the other end of the phone. The delivery man said there should have been at least an automated message. In the end, The item was delivered within the 2 hour window of time selected.
By David
Extremely helpful had a problem though when ordering a certain material for a couch however sales person caught it quickly and already had out new samples and or original patterns by the time we walked back in and within 10mins we were walking back out and problem solved. Great laid back but helpful service no one is pushy and everyone seems very knowledgeable and friendly. I’d recommend this company to any one and will for sure shop here again. Also extremely good pricing and financing as compared to competitors
By Danni & T.
Our sales person was not pushy, but very helpful. When we had questions about the material an knowledge of the furniture. She went over an above helping us find a couch an chair for our new home. We were quite picky w/ our choice of material due to our 80lb. Fur shedder, an she was there for all the no, I don't think that will work. . . . . . . . Until we found the perfect material. Thanks ! ! !
By Aaron C.
Our experience was a very good one, as all the other times we have dealt with Coconis. Anita Bell was the associate that helped us & she went above & beyond to get our piece for us from the Newark store. We are pleased with the piece & will continue to purchase furniture from here.
By Spike
Customer service was fine. Prices on high side. But where im truely disappointed is the time it takes to reecieve it. 2 weeks. You dont have to wait 2 weeks for anything now days. And i know of some are that are waiting 3 weeks plus. Are you kidding me ? I drop almost 5 grand on furniture i shouldnt have to wait but a few days for the stuff not in stock.
By Larry & S.
Our sale associate was very helpful and answered all our questions, We will do business again
By Krystal
Lady was nice and didnot try to show us stuff we didn’t want.
By Keith & M.