ClubHearing = Never Again
Bought a smart charger. Right brand, wrong model. Then a family emergency came up (have the plane tickets and hotel bills to prove it). By the time I returned and discovered the smart charger didn’t fit, it was day 19, not day 15. This company sent saccharine email after email, each time “clarifying” why they could not make an exception. Their story changed repeatedly. If it was just a few days they could have made an exception…. Oh, it was just a few days? Well, that’s a personal item, we have no returns for it, despite what we said. But the hearing aids wouldn’t even fit in the charger, there was zero contamination. But ClubHearing just went on and on and on for 2 days making excuses. Look. Any business that needs to lie for a $270 purchase is probably in trouble, anyway. Assuming they do stick around, I’m done with them. No one needs that kind of “support” and sickeningly sweet phoniness. To sum up: a business that prevaricates.
By java
Response from Club Hearing· May 31, 2025
Hi, We’re truly sorry to hear about your situation and hope everything is okay with your family. While we understand this experience has been frustrating, we do want to clarify a few things for transparency. Our return policy is clearly stated at checkout and on our website, and we make every effort to help customers order the correct item before purchasing—whether by phone, email, or live chat. When you reached out 19 days after delivery, we kindly explained that chargers are considered personal-use items and are not eligible for return once used, as outlined in our policy. This is in place to ensure the hygiene and safety of medical accessories for all our customers. We communicated this clearly and consistently in each of our responses. We never want a customer to feel unsupported, but we also believe in treating every customer fairly by honoring the same policies across the board. We wish you the best moving forward and are always here to help if you have questions before placing future orders. — The ClubHearing Team