HearSourceReviews of hearsource.com

I ordered a pair of Widex Moment hearing aids. Been trying to get hold of Hearsource for adjustment. Had a couple of remote adjustments which were worthless. Also ordered a receiver for another hearing aid I have, they said it was shipped next day but did not arrive until more than a month. In the interim I got one from another source and returned the one I ordered from Hearsource a couple of months ago and never received the refund/credit.

Horrible experience: mailed the hearing aid on October 29, and it was received the first week of November—no response to emails about the timing for its return. I honestly felt like I would never see it again. Constant emailing and calling, first call "we are trying to find a microphone to service it," later calls "my guy got frustrated and set it aside. Finally, the first week of January, we were told that they could not fix it and would credit us back and return the aid. I had initially paid like $27 for return shipping back to me. Then they said they needed $5 to mail it back, which I paid to get it back. No credit was posted to my account, and I have sent numerous emails. I turned it over to my credit card company now to handle it for me. Absolutely no sensitivity at all to the fact that my husband did all the holidays without his hearing aid. I think that bothered me the most. I did get it back in my hand around the 6th of January, unfixed.

It took five months of phone calls, emails, and filing formal complaints against HearSource to finally get my $3,858 refunded - by Wells Fargo Bank. Three weeks after receiving my hearing aids, one of them fell out of my ear, hit a tile floor, and broke. I sent it back to HearSource for warranty repair/replacement. With ten days left on its “45-day risk-free trial” I still had not gotten the replacement, so I called HearSource and requested an extension of the 45-day trial, or else I would have to return the hearing aids for a refund. HearSource’s employee directed me to contact ReSound directly for a time extension. I did so, and ReSound did extend my trial for five weeks. Before the extended deadline, I decided to return the hearing aids to HearSource for a refund. I called HearSource to arrange their return, but HearSource refused to honor Resound’s extended trial period and refused to accept my return of the hearing aids or refund my money. Following that was a nearly month-long email string in which ReSound repeatedly apologized and assured me that they were in the process of straightening out the return issue with HearSource, and that my refund would be credited back to my VISA card. Long on apologies and assurances but short on any concrete results, ReSound dragged this email correspondence out beyond VISA’s 120-day limit to force a charge-back against HearSource. In the end, neither HearSource nor ReSound offered to refund my money, and VISA could not help me through a charge-back. Afterward, I filed written complaints with the Attorney General of Texas, The Federal Trade Commission, The Better Business Bureau, and Wells Fargo Bank. If you search The Better Business Bureau website for HearSource in Bainbridge, Indiana, you will find that HearSource is not a BBB accredited business, and that its C+ rating is based on its failure to respond to BBB’s inquiry concerning my complaint. The last I heard from Wells Fargo Bank, HearSource had not responded to its complaint inquiry, either. In my opinion, HearSource’s referring me to ReSound for a time extension and then refusing to honor it was unconscionable. I also believe that not even responding to my formal, written consumer complaints shows disdain for the consumer protection process. In the end, Wells Fargo Bank credited my VISA account for the original charge.