Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
285 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Club 1 Hotels is a leading wholesale travel company offering members-only rates that are up to 60% Off at over 1.8 million hotels, car rentals, and activities worldwide. Plus, members have access to exclusive rates on flights, vacation homes, golf tee times, theme parks, tickets, and more. Every member earns 2% or more in loyalty points on every booking that can be used towards future travels.Create a Free Account today and Save!
Club 1 Hotels, LLC. (club1hotels.com) has 285 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
285 approved reviews, newest moderated first
I have reserved more than 10 hotels for futuroe stays. When one hotel cancelled, they contacted immediatelly to offer another option or total refund. They answered promptly, it was a good experience.
By Laura G.
I signed up for CLub 1 recently. I use a lot of travel sites, and was a tad skeptical they would offer a super deal. However, I was very happy to get a really great deal on a hotel during a convention I plan to attend. It was 50% less than the hotel's own site and far cheaper than any other site, like Hotels.com or Kayak or Trivago. Club 1 is now my first go-to to check out hotel prices. It is easy to use. It would be even better, however, if prices were displayed in the initial search---it can take a little time to sort through a bunch of hotels. However, the savings were significant. I recommend it.
By PAUL K.
I started to know Club 1 hotels since 2023, there is really a lot of promotion and activities I got from this Club 1 hotels, not only with a very good service but also a very following system. Very Appreciated!
By Cesar Z.
This company is shady! I've purchased many hotels over the last year and they have taken a turn this year. I canceled a refundable hotel purchase, they didn't refund me. After reaching out to them they said they would refund me. 6 weeks goes by and I filed a charge back from my credit card. They started randomly charging all of my credit cards. I reached out to them, they said they'd have accounting investigate. Absolutely no communication, just random unauthorized credit card charges.
By Chris
Response from Club 1 Hotels, LLC.· Dec 24, 2023
Hello Chris, we are flabbergasted by your fabricated story! You received communication from our company acknowledging that you had been refunded and still filed a chargeback to obtain a double refund thus profiting from your reservation cancellation. We continue to charge you to counteract everyone of your fraudulent disputes, your conduct is beyond shameful!
I booked my room at a resort in the Dominican Republic for a birthday weekend getaway for my son's 13th birthday. I also encouraged my mom to use this site to reserve her room. I reserved my room first and they ask for the age of the child which I inputted 13. As I was trying to confirm the reservation (on their site, it was unclear which rooms were all-inclusive and which ones were not), the age of the child kept defaulting to 1 year. I believed once I actually paid for the reservation, it would correct itself however did not think to check on that once I reserved the room. My mom then booked her room for 2 adults and paid the same price as me. So I assumed it was based on double occupancy like any other room you reserve. I show up at the resort and they advised me I booked the room for 1 adult and 1 child under age of 1 which I advised was incorrect. They advised I needed to go back through who I booked it with so I called Club1Hotel. No one answers the phone however you can text or email them. I received a call and when I explained my issue, I was advised by a male person I had done the reservation wrong and there wasn't anything I could do about it. I would need to pay for the extra person which I asked why would I have to pay for an extra person when my mother booked the same room for the same price for 2 adults. He kept telling me since I made the error and this never happens to anyone else, I would have to pay to fix it. I advised the person his customer service skills suck and he said "F*** you" and hung up on me. I proceeded to send an email to the company requesting to speak to a supervisor for the unprofessional behavior. I get a response saying since it was my error, there wasn't anything they could do to help me, not addressing my request for a supervisory call. Their mistake cost me $237 extra which is completely unfair. The resort stated they do not know how much I paid as they do not get any money from the company until AFTER I check out. The company refuses to acknowledge any errors and was very rude to me. I'd NEVER use them again and I suggest nobody else do.
By Erica C.
Response from Club 1 Hotels, LLC.· Dec 19, 2023
Dear Ms Cherrington, We were surprised and concerned to read your complaint regarding an alleged incident involving a phone conversation with one of our agents. At Club 1 Hotels, we prioritize clear and accountable communication, which is why we exclusively interact with our members through text and email. This approach ensures that there is a verifiable record of all communications and helps prevent any misunderstandings. Given our policy of not conducting phone-based customer service, it's possible that there has been a mix-up, and you might have contacted a different company. We take such allegations seriously and are committed to upholding the highest standards of professionalism in all our interactions. Regarding the reservation issue you mentioned, our system is designed to allow members to make their own reservations using our software. This process ensures accuracy and personalization in the booking experience. When you entered the age of the child, it affected the pricing of the room, especially since it was an all-inclusive package. The price you paid was therefore adjusted to reflect the correct age of the child. Our staff does not intervene in the reservation process to maintain transparency and member autonomy. We hope this clarifies the situation, and we are dedicated to ensuring a seamless and satisfactory experience for all our members. If you have any further concerns or need assistance, please feel free to reach out to us via email, and we will be more than happy to help. Sincerely, Member Services, Club 1 Hotels
Best travel site around only one I use now!
By sue E.
Club One Hotels is the best travel website. I recommend you to check this website before any booking.
By Laleh H.
We have used Club 1 Hotels a few times this year already - and it is ABSOLUTELY worth it! We stayed in a 5 star hotel in Buenos Aires that we booked through Club 1 Hotels in April 2023, and we saved so much money! We could not find a better deal on the same hotel anywhere else. We also used them for a recent trip to Miami in October 2023- and had the same great experience! It is so easy to search for hotels and then making reservations with Club 1 Hotels.
By Augenette B.
