They DO NOT RESPOND!!
I have contacted this company 4 times as of today. My order was received damaged on May 6th 2025. The glass that surrounded the vaporizer was completely shattered when I received it. So I contacted them Tuesday the 6th (as soon as I opened the package) via their contact form. Then Wed 7th via the voice mail, again on Monday the 12th with another voice mail and contact form. They do not respond at all. It's not real hard to send out another piece of glass to replace the one that was shattered. Heck, I was just going to order the glass myself and be done with it. However, you can't just order that piece of glass on their site! I decided to purchase this after trying my sister's Cloud. I was so excited to be able to use flower this way. Because I'm so tired of vape oil. 😪 I will change or modify this review if they do decide to respond at all. I believe it's the right thing to do, especially if they stand by their product or respond at all. I wouldn't say do not buy from this company, I'd say be cautious and contact them as soon as you know there's a problem. Their return policy says you have to contact them within 14 days of receipt of your product. The product must be unused and have original packaging. I contacted them within 5 minutes. So I know I'm not at fault in any way for waiting too long to make them aware of the situation, and I still have the box and the ENVELOPE they sent the vaporizer in. I'm guessing this is why the glass was shattered, placing the vape in a plastic tube and then an envelope does not seem sufficient packaging to place these devices in. But who am I to judge? Oh yeah, just s lowly customer!
By JRoo