Music selection isn't great
Music selection isn't great. But the service works.
By customer
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
568 reviews
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Music That Matches Your Business GoalsMusic PlanLicensed, clean, ad free music for your businessManage PlanMonitor and control of all your business locationsMessaging PlanDrive branding and sales with your overhead announcementsFrom 1 to 10,000 locations at an affordable priceTRY IT FREEREQUEST A DEMO
Pandora CloudCover (cloudcovermusic.com) has 568 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 37 reviews with 3 stars · Clear filters
Music selection isn't great. But the service works.
By customer
Not that easy to use and check stations before they play. Also, you can't choose specific artists to make a station that sounds similar to that artist. We have actually had clients, who have never commented before on the music, say, "what are you listening to?". We are going to try for a little longer....but may have to cancel.
By Yvette
Response from Pandora CloudCover· Nov 4, 2021
We appreciate your feedback. We'd be happy to provide mix station suggestions based off of a list of artists you'd like to hear. Please don't hesitate to contact us at [email protected] to discuss further.
My questions were answered quickly but I’m not impressed with the monolithic set up process. I had to order over $800 worth of speakers also because the system wouldn’t do what I wanted with my echo dots. I just wish it were more user friendly. Hoped the Sonos speakers that I ordered work with the system better.
By customer
The service itself is great and better than many others on the market, but their billing is awful. We are setup to pay by check due to our organization type and were provided with instructions on how to pay this way yet they still charged our card. They then argued with me about it and said they would keep an eye out on it and send the check back when they received it. I asked for a supervisor to contact me and this has still not happened. While I like the service, we will not be renewing our plan next year and will work with a company who has a better handling on customer service as it is clear this is a major area they are lacking in. I really get the impression they could care less since they already got our money.
By Jacob S.
Response from Pandora CloudCover· Mar 10, 2021
Thanks for your feedback, Jacob. We're glad to hear that you like the music service, but am sorry to hear about your unsatisfactory experience with billing. We will investigate the situation and reach out with a solution shortly!
you're so nice but app was no good for us because it's very disgusting to connect old phone into radio amplifier
By customer
I did not recieve a renewal notice just a termination of service.
By customer
Phone service,purchase and installation were top notch but the music selection is not up to expectations. Will keep the service and hope for better Mixes.
By customer
Response from Pandora CloudCover· Jun 8, 2020
We appreciate your feedback and are sorry to hear that you are unsatisfied with the music selection. Please don't hesitate to send us a message at [email protected] with some genres, artists or descriptors of music you'd like to hear and we'll provide a suggested Mix Station for you to try out!
Its a well designed service, problem is that has limited selection, you cant select the songs, and remote control app is very basic.
By customer