Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
519 reviews
CloudbedsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
More than a PMS, Cloudbeds is hospitality’s only intelligent growth engine — a unified platform powering operations, revenue, distribution, and guest experience for ambitious hoteliers in 150+ countries. With Signals, the industry’s first AI foundation model, properties can anticipate demand, automate operations, and deliver more personal, profitable guest journeys.Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com.
Cloudbeds (cloudbeds.com) has 519 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
519 approved reviews, newest moderated first
La verdad que mi experiencia con Cloudbeds fue muy buena hasta ahora, siempre encontré soporte y atención ante cualquier problema o duda. El personal de la empresa fue amable y eficiente. Lo super recomiendo
By Augusto Ponce de L.
Response from Cloudbeds· Sep 20, 2023
Hola Augusto Ponce de Leon, Gracias por tomarte el tiempo de compartir tus comentarios sobre la eficiencia, atención y amabilidad del personal de Cloudbeds. ¡Lo apreciamos mucho!
The support was satisfactory and the assistant was well prepared for solve the problem
By German Tiscar L.
Response from Cloudbeds· Sep 20, 2023
Hi German Tiscar Lorenzo, Thank you for taking the time to share your feedback about Cloudbeds support and problem solving skills. We appreciate it!
Excellent customer service
By Bwayo M.
Response from Cloudbeds· Sep 20, 2023
Hi Bwayo Mutony, Thank you for taking the time to share your feedback about Cloudbeds. We appreciate it!
Excelente experiencia, muy intuitiva y con una guia practica y facil de comprender. Recomiendo la herramieta!
By Why Not G.
Response from Cloudbeds· Sep 20, 2023
Hola personal de Why Not Guemes, Gracias por tomarte el tiempo de compartir tus comentarios sobre el sistema de Cloudbeds y tu recomendación de usar el sistema. ¡Lo apreciamos mucho!
El sistema es bastante complicado, pero se ve seguro1
By Alberto
Response from Cloudbeds· Sep 20, 2023
Hola Alberto, Gracias por tomarte el tiempo de compartir tus comentarios sobre el sistema de Cloudbeds. ¡Lo apreciamos mucho!
El joven Manuel se mostró muy atento y eficiente desde el primer contacto, resolvió todas mis dudas.
By Lilibet D.
Response from Cloudbeds· Sep 20, 2023
Hola Lilibet Diaz, Gracias por tomarte el tiempo de compartir tus comentarios sobre el soporte y la atención de Manuel al responder tus preguntas. ¡Lo apreciamos mucho!
Isabella is very kind, patient and helpful
By Dani
Response from Cloudbeds· Sep 20, 2023
Hi Dani, Thank you for taking the time to share your feedback about Cloudbeds employee Isabella. We appreciate it!
Very helpful
By English R.
Response from Cloudbeds· Sep 20, 2023
Hi English Resotel, Thank you for taking the time to share your feedback about Cloudbeds. We appreciate it!
