CloudbedsReviews of cloudbeds.com

a PMS where you cannot login because 2factor authentication is not implemented correctly is the last thing you need in your daily operation. Its not a joke they try to solve our 2f login since weeks now.

I had great support to set up my property. I am very surprised of the fact that the phone app does not let you do anything (can't add reservations, modify bookings, simple front desk tasks.....). We swapped to cloudbeds for our property thinking it was quite advanced , we are a bit shocked of the difficulty to use the system from a mobile phone. If you are on the go and need to update bookings, Check reservations, etc it's very hard!!! You need to use a laptop, or the web version on your phone browser but it's super buggy and laggy. I would not have taken cloudbeds would have I known this beforehand. It's 2026 and all other cm have good working apps on phones.. I'm a bit shocked.

Although there are some good features, but think twice before engaging with this platform. See first your operations and your market and if it is a good fit. Otherwise it is expensive unneeded solution that is not worth the investment. From the other side, even if it is a good fit, the horrible support that they offer is a disaster, if we have an issue they keep days to answer to a question or a support ticket and it can take weeks and this happens all the time with them and with critical situations that made us suffer with our operations in our coliving business in Barcelona and have issues with our clients and incur financial loses, horrible support experience.

I have been using the platform for some moths, and if 0 stars existed, that would be it. This platform is a total disappointment. It is full of problems and bugs. The platform keeps changing (no added value changes) as thy do not know how to fix any of their problems. The invoicing module is absolutely riddicolus. On top, the customer service is inexistent. It is not possible to talk to anybody personally, you can manage after several intents to talk to somebody via messaging - which is also not very helpful as most of the times they tell you stuff as: did you refresh the page, or did you press the button save (as if the people working on the other side were brainless) - in total, the worst decision I have done for my business, I cannot wait to change it. Horrible!!!!!!!!!!!!!!!!!!!!!!!!!

Can Set - Problemas: 1) Han desparecido los datos básicos en los informes de Facturas y Notas de Crédito, 2) Cloudbeds Insights no aparece, 3) El soporte técnico es un desastre, no hay forma de contactar telefónicamente, la IA solo te remite a tutoriales. Día completo perdido!

Paolo F. made the call easy, and assistance was fast and friendly. He explained things and resolved issues at a good pace, investigating links between Cloudbeds and other property platforms. He followed-up with a step-by-step email which any of our team can use. Thank you again! Adrienne Reed, Guest Services Manager Eagle Mountain House and Golf Club

We opened a new hotel, with our first hotel we used LittleHotelier to manage everything, but we were convinced to sign up with Cloudbeds due to extra features in the app. Reality is far from what was promised: it is not intuitive/user friendly, the support is only via AI not a person - human support is only via email and takes ages for a response, the app in apple doesn't work - there is no data showing. There is a big upsell programme by what we thought were training support staff, but they are really looking to add on more fees for what we understood was included (i.e. door lock integration)

I would like to thank the Cloudbeds Support Team for their excellent assistance. At first, we reset the MFA, but the issue was not resolved. After I sent a screenshot of the error, the support team carefully reviewed it and identified that the problem was caused by the incorrect time settings on my mobile phone. Once I corrected my phone's clock settings, the MFA verification worked perfectly and I was able to access my account again. I truly appreciate their patience, professionalism, and attention to detail. They went beyond the initial troubleshooting steps and helped me find the actual cause of the issue. Thank you for the outstanding support and excellent customer service. 5 stars!