Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
75 reviews
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Close is a conversation-first CRM (customer relationship management) solution built for founders and small, scaling sales teams to manage every conversation in one place — so they can move faster and close more deals. With built-in calling, email, SMS, automation, and AI, Close eliminates tool sprawl and manual logging so teams can focus on selling, not admin. Close is used by small to mid-sized sales teams in SaaS, fintech, real estate, insurance, recruiting, staffing, and professional services — particularly by founders and sales managers running relationship-driven sales at companies that prioritize speed and follow-up discipline.
Close (close.com) has 75 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
75 approved reviews, newest moderated first
Close CRM is a gamechanger in the industry at the moment. We have been using Close for about a year now and they have been absolutely amazing. I love the UI and how smooth it is to transition from one screen to another. Definitely increases the productivity of all of our employees. Highly recommended for all sales teams.
By Yash B.
Close is an amazing CRM and company. We've used Hubspot, SalesForce, and a few other CRMs in the past. Our users found them complicated and over featured. Software should be easy to use and obvious, without hours of training. That's what Close is. The features we needed like SMS, Calling, and call recording are built in, so you don't need to figure out how to setup and support that. And speaking of support, their support team is incredible. I get resolution on issues within minutes or hours. Our customer success person, Lauren, is always getting us into their alpha and beta's so we can try new features. And their product team is super engaged in gathering feedback from our team. All around, a solid CRM with an incredible team behind it.
By Jeff D.
Best sales automation app I've ever used. I used to do some cold calling - I do hate it but it was a part of my job for some time. First I was reaching out in an old-school way, then I tried Outreach for email automation still calling with normal phone. Didn't like it much. And then I moved to Close.io. Their Mac app with automated dialing is really cool - you reach much more clients with much less effort. This made cold calling process even a bit pleasant and I had a clear outreach plan for my day. There were some problems with connection sometimes, but that's ok - I know this happens. Great job, guys!
By Nik
