Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
352 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Each sterling silver ring, pendant and bracelet is designed in Toronto, Canada and hand-carved in Bali by master silversmiths. With the quality to survive bar fights and uncontrolled skids, each piece is a statement that you are just as untameable as t...
Clocks and Colours (clocksandcolours.com) has 352 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
352 approved reviews, newest moderated first
I cannot say enough about Clocks & Colours as a company. Their products are awesome and very well made, and the best part is they stand by them as they all carry a warranty. My sterling silver bracelet snapped while playing golf and I was lucky enough to find it; C&C decided it fit the warranty criteria and is going to fix or replace it for me. Customer service response time was ridiculously fast. Feel good about spending your money here.
By Brian H.
Honest to God great customer service. Fixed an issue i had very quickly and took time to do some research for me as well. Thanks a ton!
By Jordan M.
In reference to your below response: I do not accept the explanation as sufficient. Whether the email was sent intentionally or due to a "system error," the result is the same: customers received a promotional offer that was not valid. From a consumer perspective, there is no way to distinguish between an outdated campaign being accidentally triggered and a marketing promotion being intentionally distributed. The email encouraged purchases based on a discount that was unavailable, which is misleading. If this was truly a system error, a customer-focused resolution would have been to honor the promotion that was advertised rather than simply acknowledge the mistake after the fact. Instead, customers were presented with an offer that could not be redeemed. Businesses are responsible for the accuracy of the marketing communications they send. Blaming a technical error does not change the fact that customers were induced to shop based on inaccurate promotional information. I remain disappointed with both the situation and the company's handling of it.
By Jayson H.
Clocks and colours: Greatest quality Greatest designs Greatest vibe Highly recommend to everyone that is looking for something special and unique (Also great customer service)
By Marcin
Their stuff is very overpriced for what you pay. Their customer service is absolutely atrocious. Good luck trying to get a refund out of them.
By Dan
Response from Clocks and Colours· Jun 1, 2026
Hey Dan, thank you for your feedback. We're sorry to hear that you weren't satisfied with the support experience that you received. Our team always aims to accommodate customer requests wherever possible. Refunds on orders are provided upon the successful return of an eligible order. If your order has not been returned to us, or if it is not eligible for return (such as final sale or clearance items) then this would explain why your request for a refund could not be accommodated. If you still require any further assistance, our support team continues to stand by prepared to help at [email protected].
Customer service was excellent! Prompt responses always, followed up with the issue, very professional and kind people!
By Sam C.
Their "Life Time Warranty" is BS Clear diamond-like stones on a ring I purchased turned brown and black. Customer service was not help, they first asked for a video, pictures, and proof of address. and then said, " Sorry, we will not do anything.
By Matty A.
Response from Clocks and Colours· May 22, 2026
Hey Matt, thanks for your feedback about your ring. We're sorry that your warranty claim wasn't approved under our policy. Our warranty policy covers manufacturing defects. We investigated your claim photos in detail, and found that the stones in your ring had not changed colour, but rather the ring itself had collected grime around the stone settings over the 3 years since you purchased the item. Unfortunately, your ring being discoloured over time due to wear and tear is something not covered under our warranty policy, as it's not an issue with the product itself. Every claim is measured on a case-by-case basis to account for all situational factors. While we offer policy coverage for a generous and wide range of product defects, our policy is not designed to replace items which are damaged or affected in quality due to care and maintenance issues. Our team is dedicated to providing all customers with warranty coverage under eligible circumstances, but in this case, we could not approve your claim. Information about our warranty coverage criteria is available and accessible to all customers through our website's help center. If you need any assistance with any other matters in the future, we remain available to you anytime at [email protected].
Fast shipping and awesome customer service.
By EB
