Clocks and ColoursReviews of clocksandcolours.com

More clever advertising gimmicks. I'll never buy overseas items anymore. Finally learnt my lesson. I just seem to have the worst luck with them. If you can't physically see it, touch it or feel it for yourself, it's a real gamble with online sales. This time this company clearly shows a silver ring with black colouring also. Black? You have to angle it in the right type of light to get some black to show otherwise its a silver ring with faded grey at best. Described as a heir loom to be passed down to next generation. Just clever advertising. I'll never wear it.

This company uses AI to bombard you with texts of videos with your name super imposed. They also call you to leave voicemails. Kind of annoying, but I figured they were just trying to appear as though they care. When I actually needed help, all you get is continued AI. The AI chatbot said it would send my inquiry to a human to answer, but I didn't hear back from them for over a week. I finally emailed again and received the shortest response that came off as very rude to me, almost as if I was bothering them. Maybe that was just my interpretation, but as someone who works in customer service, I understand the importance of apologizing and appearing kind and thorough. For the price you pay for their jewelry, I felt that was insane. Their earrings also bothered my ears, which is the reason I reached out. I genuinely can't tell if there's something within the metal or if they're just heavy. Though I've worn a lot of heavy earrings for many years, some of which are heavier and never bothered me. They reassured me that the posts were also sterling silver. I haven't tested them, but also haven't worn the earrings since as they really agitated my ears. I'd personally much rather support a small business instead.

Customer service wasn’t helpful when I reached out about a checkout issue. Their discounts never seemed to work, and they kept forcing a silver cleaning kit into my order that I ended up paying for. Disappointing experience overall.

Just poor return policy. I paid extra for their CC Boost, where it stated in checkout that it guaranteed free returns. I was buying my jewelry so I figured I pay $12 to make sure i can return it hassle free. Turns out I bought a sale item which is only eligible for store credit. So im stuck with a piece of jewelry I wont wear, or having to buy something else from them. Customer service didnt budge at all.

Très bon produits, envois rapides. Par contre service après vente déplorable. Bague acheté en prenant soin de vérifier la taille avec leurs impression pdf. Mauvaise taille envoyé et ne prennent pas en charge leurs erreur malgré les preuves envoyé en démontrant leurs erreur. Pour que la bague soit changée c'est à moi de prendre en charge les frais de retour alors que c'est leurs erreur. Et depuis mon dernier mail en leurs demande d'au moins faire un geste, c'est silence complet. Aucune réponse. Service client vraiment nul!!

I placed an order with this company for Christmas gifts, and while the process initially seemed smooth — with confirmation emails and tracking updates — it ended in utter disappointment. After being notified that my package had been delivered, I found no sign of it. I emailed the company immediately, and they were quick to respond, suggesting I check with neighbors or around my property, as delivery carriers sometimes leave packages in alternate locations. I thoroughly checked but found nothing. When I informed them, they asked me to wait 48-72 hours to see if the package would "show up." Despite my concerns about this being a time-sensitive Christmas gift, I complied. After waiting, I followed up again and requested a resolution. To my shock, they refused to provide a refund or replacement. Their response stated: "Thank you for patiently waiting as we investigated your delivery issue. We're sorry to tell you that we will not be providing you with a refund or reshipment of your order. Please understand that this is not a reflection of our lack of appreciation for your business or money spent. We are simply acting on the evidence that we have to work off of which is that your order has been marked as successfully delivered by the carrier." They further explained that their decision was based on the carrier's (USPS) confirmation of delivery and implied that without evidence to prove otherwise, they could not assist me further. This is absolutely unacceptable! Unlike Amazon or other reputable companies, they don’t require a signature, provide photo evidence of delivery, or take accountability for packages lost in transit. Instead, they place the burden entirely on the customer. I’m now out $200 with no recourse or replacement. I will never shop with this company again and would caution others against trusting their poor policies and lack of customer service. The reason I gave a 2 instead of a 1 is that I love their merchandise, but until they open a brick-and-mortar store, they lost me as a customer.

I waited and waited to finally treat myself to a ring I had been eying up for a year, my small business had a really exciting project and as a reward to myself I thought now is the time. Using their own sizing guide using mm I picked my size and ordered, after nearly 2 weeks the ring arrived and excitedly I tried it on only to find it was WAY too small, thankfully they had included their own ring measuring tool in the package, using this I determined the size it should have been. I went through the returns/exchange process to get a replacement in the correct size, which cost me an extra $6 plus postage, sent the item back to the UK returns centre via Royal Mail tracked 24 then emailed them as requested in the returns instructions with proof of postage and tracking number, now 2 weeks later and several attempts to contact the company I have had no response or update apart from one message from their Instagram page directing me to the websites contact us page. I have used the website contact form, sent multiple emails and use social media and no one has answered, to cap it all their live chat on the website gives me error messages whenever I try to use that, I am down £160, have no ring, original nor replacement, and cannot seem to find a way to even speak to an employee to get some kind of resolution. The only reason this review isn't 1 star is because the ring quality (although I only had it for a day or two) and packaging quality were great.

I ordered three times with no issue, save for one order that I had to return at my expense because the ring was missing a part. The last order, however, was completely different. Although I asked for free shipping - and assumed that would mean shipping by regular mail as occurred on all previous orders - this time the order was shipped using FedEx. Upon arrival of the order to my country, I was contacted by FedEx and asked to pay a grossly high amount to release the order. I refused and contacted the merchant, which completely disregarded my claims, and said that all orders over a certain amount are shipped using FedEx whether I ask for it or not - something that is nowhere to be found on the merchant's terms page. I said that had I known this was the case, I wouldn't have made the order. I was ridiculously offered a discount on my next purchase instead of a solution to the problem at hand. I had to cancel the order to avoid the outrageous shipping cost.