Cleveland ClinicReviews of clevelandclinic.org

Cleveland clinic billing is a joke. My wife went to the emergency room back in January. She gave them our insurance information at that time. We then got a direct bill. We called and told them to go through our insurance. They said fine and we gave them our information again. Then we got the direct bills again. We called again, gave them our insurance info again They said they had it already but somehow it wasn't linked to our account and they they would "fix it". We got the direct bills again, and then a letter from a collection agency. THEY NEVER BILLED THROUGH OUR INSURANCE DESPITE GIVING IT TO THEM AT LEAST 3 TIMES.

Went to the hospital to receive some of the WORST care ever. I was handled by a Dr who gave such attitude I was baffled. I asked a question and she shook her head and snapped it back like I just asked the dumbest question she ever heard. She could have but still, handle yourself better. I felt like I wasn’t being heard, they just wanted to be done with me and move onto the next. I will doing everything in my power to never have to be in a Cleveland clinic hospital, medical building, PCP, NO ONE from Cleveland clinic will see me again thank you. Even if I was about to die from something I would still rather die, they’d probably just do it wrong and kill me anyways.

Called to get infomation of insurance, time frame to get an appt. And if a referral is needed. First call to the appt line they gave me a number to call in cardiology no answer, 2nd call was sent directly to cardiology to a bunch of selections and then hung up because I didnt know which one to choose. Third call transferred back to cardiology to the never ending loop of push this to push this and then hangs up again. Over it I have a heart condition that is getting worse and I was more stressed trying to get informtion then my heart can handle. The best I will have to disagree. Maybe if you live long enough to be able to talk to a real person with real answers. Guess I am out of luck. See ya on the flip side.

I parked my car at Cole Eye Institute and had the worst experience. The valet parking line on East 100 st was extremely long and disorganized. There are no signs that indicate which lane is for valet parking or which is for drop offs. I parked in the building entrance circle and asked for a valet. I was told that I was in the wrong line and had to exit and drive around the building and re- enter in the correct lane. I explained that my sick daughter had an appointment and would be late if I drove around again and was scolded by a valet employee named William Jordan. He motioned for me to drive around the building and re- enter. I told William Jordan that there were no clear signs indicating which lane was which. I would like to note that there were valet parking attendants that could have taken my car, but I was ignored. Eventually after trying to ask Mr. Jordan to cooperate, I was able to get the valet parking manager to help and he had a worker take my car. Fortunately, I was able to make the appointment on time. But that is not the end of the ordeal. Upon leaving, I paid at the valet parking desk and was given a ticket. I waited outside for 15 mins. *My car was parked 500feet across the street at the Church lot. After a prolonged wait I went inside the building to the valet desk and asked about my car and then to my astonishment, the desk clerk, Margarete Smith reached in her key box and on the bottom of the box she took out my keys and handed them to William Jordan, the valet from earlier and told him to get my car. I could see that the valet staff was laughing and thought that making me wait was humorous to them. I was shocked by the vindictive behavior and unprofessional behavior of the staff. I called for the manager, Anthony Hill and he explained that the desk clerk was in training and it was a mistake that she forgot to give my keys to a valet. Can you believe that excuse? She also told me to watch my tone with her when I showed my frustration. I left the building and waited another 15 minutes for my car to be brought to the building. It was so egregious that I called the CC police for help because at that point the valet workers had seized my care. After 35 minutes of waiting and begging for my car to no avail, my car finally arrived at the front of the building. Hopefully CC will look into this matter and no customer will ever have to deal with the poorly trained valet staff and management. Cleveland Clinic can do much better.

o Appointment Available for Two Months A few days after New Year’s I was coughing day and night A call to see my doctor, this bullet I should bite To make an appointment with my long-time caretaker I believed I was called the office of I’ll tell you later I’ve always been optimistic And was prepared to be realistic Until they said the soonest an appointment could be made Was the end of February, they were afraid Not knowing the call was not to the office of Doc’s taker But to Cleveland Clinic’s phone bank’s call taker I was appalled by that time frame, so I said By the end of February, I could be dead How is it possible when you’re sick They’d tell you a doctor’s schedule is far too thick To not accommodate an unwell patient’s request That it could come to this I’d never guessed Is it because Cleveland Clinic demands Taking appointment out of the doctors’ hands Preventing them from giving patients the kind of attention When the better part of valor is direct intervention I bet most didn’t become a doctor To be dictated to by a proctor It may be the better course To from Cleveland Clinic get a divorce

HORRIFIC experience, to sum up a long story, my father came into Dr Wisemans office for an echocardiogram. The test was performed and they never read the results. My father called and left several messages asking if they read his results, 7 days after walking out of Dr Wiseman's office my dad had a massive heart attack and had a valve replacement and a multiple bypass open heart surgery at University Hospitals. He was in the hospital for almost 2 months. We were told that if his echocardiogram was read that day he would have been admitted immediately. BUT hey, i guess i understand b/c Dr. Wiseman was getting ready for a nice vacation and didn't want to be bothered. My father called his office and sent several messages asking if they read it, no reply. When i called his office after my fathers heart attack to see if anyone read it yet, i was initially told it was lost, only after they understood the situation did they 'find' it, read it and posted the findings. NOBODY has yet to do a follow up and actually had the nerve to send a bill for reading it. Thanks to University Hospital my father is alive today!

Why is this system voted number 2? Look at these reviews and judge for yourself. I came to write a review and found everyone complaining about the same thing. It's not worth my time, I'll find somewhere else to go

They are like a slot machine at a casino: keep throwing your body into appointments, and you might eventially get something out of it. The reviewer who said they want you already diagnosed is correct. Rheumatology has been corrupted for years. The last one I saw sent me to another system because he could see I was sick but knew their policy is bad. Neuro costed me so dearly i probably should have sued, but I was too neurologically compromised to act. Ombuds is abusive. I actually have appts scheduled I am cancelling. My ob/gyn is a truly good human who works for a sociopathic machine. She has no will and I don't want to make her feel worse about her job. My cardio is a new dr, and I like him, but again, I don't trust policies from his overlord that determine my care. Gastro is a con. I tried meds already with my old NP at CC, and I was expected to try again. I went elsewhere and they immediately gave me something i'd never heard of to try. I know the reasons a few of my docs left & don't blame them. The new kids are sometimes really good people who signed their souls over. And for my endocrine issues, they have gone down the drain. They are ozempic pushers now, and I have no clue how they still rank. Best and most recent garbage: finding out that specialists for my one condition know exactly what i'm talking about, but the neuro I saw at CC about the subspecialist adjacent and the med I asked about while I waited on further eval was completely clueless and totally abusive. He didn't even recognize the issue i was having that day. He only cares about easy and pre-diagnosed to fit his image. (Thank god for patient groups: he has done this to several people, and word is spreading.) The staff is horrendous, but to be fair, they are abused and ground to a nub. The ppl I know personally who work there are not happy, but cleveland went from steel town to hospital town, and here we are. It would be nice if there were more competition locally, but CC bought the medical school, and the cancer that is substandard care masquerading as "patient focused" is further deteriorating quality of care.