Cleveland ClinicReviews of clevelandclinic.org

My PCP sent me to Cleveland Clinic ED (Vero beach FL) due to persistent high BP, history of stroke and chest pain. I was taken back (after a long wait) to a large room with side petitions but front wide open…no curtain).:As bloodwork and EKG were done, I requested a blanket or towel as had to remove my arm etc exposing my bra. They didn’t give me anything to cover myself! Then, after a chest X-ray, I was placed in a similar room with many patients. (I put my shirt back on). After much time had passed, I tried to get the attention of the many staffers that walked by. They all ignored me. Time passed again. I’m a patient person but not one person checked on me. Chest pain persisted. Finally, I removed the EKG pads and walked out. I took the arm port out when I got home. It took them over two hours to realize I was missing!! They called my husband which is how they found out. Oh, I’m a retired nurse and have worked in an ED. I will never go back to Cleveland Clinic in Vero Beach again.

Their billing practices are outrageous. The seem to bill per subject matter. I saw a doctor, not even a specialist, and the charge was $1600!!!! The hospital charged me for 3 separate office visits for the one I actually had. I have been making payments on the account like clockwork and they turned the account over to collections. They have charged me for a diagnosis (from another doctor) because their doctor put it in the notes. They don't record payments properly either. Someone needs to get these hospital systems and their money grabbing under control.

This place is becoming a joke! Changed insurance companies, try to set up appointments and labs I needed done. Central operator refused to set me up any appointments and told me my insurance was inactive! Called the insurance company and they told me my insurance was active for two months and they did not know what Cleveland clinic’s problem was, and gave me a reference number to give to them to verify. I called Cleveland clinic again, and I was transferred to outsourced foreigner that refuse to call the insurance company or take the reference number. He could not figure out or verify that my insurance was active. Tried to call the unbudsman to get something done and no one answers during regular business hours. I only have one day off of my job so I can call and make appointments and labs. After running around in circles for an hour and a half I finally get them to verify that my insurance is actually active and good and in network. I get transferred over to central and politely ask to get some appointments se set up. I get disconnected. I called back and then they tell me the referral. My doctor gave me is not accepting new patients even though I’ve seen her before. I asked for the phone number of the doctors office, and they refused to give it to me. I tried to called on buds men again to maybe get a different doctor or the number for that physicians office. No answer. Trying to get anything done or to see a doctor at this place is a total joke.

Would give negative stars if I could. My 76-year old mother sees Dr Li for her eyes. We had a cataract/glaucoma surgery scheduled for today. My dad found out a week ago that the pre-authorization had not been received and that the surgery would need to be rescheduled. My dad worked for a whole day to get that taken care of. The insurance company had no record of the doctor even filing it. Supposedly everything was good and we were moving forward. Skip to the day before the surgery and no call from the office to tell us what time. So we call and are told that she wasn’t put back on the schedule even though assured that she was. Next morning at 830 am we get a phone call that says that they can do the surgery as long as we can be downtown at 1030 am. We bust or butts to drive the hour to get there on time and when we arrive we are told she is not on the schedule but they will check with the doctor. They have now added her again but here we sit at 1230pm with our diabetic patient who hasn’t eaten since 6pm last night. We haven’t been called back for what is supposed to be a 1pm start and the best they can offer is a reschedule?!?! For a supposedly world-class organization this has been the worst medical experience we have ever had. If you have other choices, take them!

I went with my sister and brother-in-law to Cleveland clinic offices for my brother-in-law, trying to find out what happened what is happening with his eyesight Cleveland clinic is supposed to be number 2 next to Mayo clinic they are far from it the employees are Not Nice the rebuilds they're doing to some of their campuses have made things so drastically terrible I NEVER wanna Go to a Cleveland clinic building again And to top it off they must have lost the test that took a more than an hour to do and suggest that we go back there again how bad can a clinic get Cleveland and Cleveland clinic has reached that point

CC in Weston was just a HORRIBLE experience!!!!! I knew better to go there but my husband insisted we had such great care the last time... WRONG!!! it sure was not Cleveland Clinic we ever went to... It was Memorial West in Pembroke Pines. It was there at Memorial that we received the attention and care we needed. Cleveland Clinic in Weston Florida was the most unfriendly and unattentive hospital I ever went to. My husband was in excruciating back pain and we were left in a room forever. When I asked about when someone was going to see him they told me that my husband was not even assigned a dr yet and the people that were waiting over 2 hours hadn't even been seen yet!! WHATTT!!! Hello, is this not a ER????? I have a video of the entire emergency room EMPTY!! There was nobody in any of the rooms. All the nurses were out in the hall talking. So why the wait? Did anybody even come in and check on us...NO!!! Not even one. But there was staff all nice and comfy sitting on their butts staring at their feet !!! I see why everyone says CC sucks and me being a Holistic Practitioner understand why people are seeking other types of care other than hospital care!!! You should be ashamed at how you run your emergency room! I will tell you, if I ever had any type of medical emergency, I would NEVER go to Cleveland Clinic hospital again!! And I know you will reply that you don't understand and that you only provide the best of care to your patients and blah blah blah!!!! Bottom line is you can't reply to this review about anything because you were not there in the ER !! My suggestion is that you do a complete SWOT analysis and see what the hell you can do to shape up your hospital!

This all started a few weeks ago when my wife had abdominal surgery at the Cleveland Clinic Avon Ohio, with Dr Malaya and Dr Costin. Surgery went well and was admitted for recovery time. Second day visited wife and found out she had been sleeping in a chair ALL night because the bed was broken. I asked my wife if she had mentioned to staff. She said she had informed both NIGHTSHIFT snd DAYSHIFT and they said they would look into it and (most importantly) told ger they would be getting NEW beds in a few weeks. (?????) I personally walked about the 5th floor and found 5 empty rooms with beds. (?????) After reporting this problem (on line) to the Ombudsman, the bed was switched out and the Ombudsmen, and the nursing supervisor, both apologized but also told me they were getting new beds in two weeks. Was this problem over? Nay Nay The new bed broke that night and when I returned the next day she was back to sleeping in a chair. Again many persons advised (Night and Day shifts) and when I arrived later in the morning I could see the bed had deflated on one side causing it to lean to the right. Again I was told that new beds were expected in the next few weeks. Dr Malaya advised that he would like my wife to remain in hospital another night to continue recovery. I asked for her to be released, mainly to get some rest and I would have a retired nurse to provide help at home. He agreed. Was later discovered that Dr Malaya’s orders HAD NOT been followed CHANGING HER DRESSING! A week and a half later her heart doctor called and informed her the her heart was out of rhythm and needed a procedure to fix it. Drove her to Fairview Hospital (50 miles round trip) after her being prepped and waiting a couple hours the cardiologist came in and reported she wasn’t AWARE that she had abdominal surgery two weeks earlier and really didn’t want to proceed with the procedure. WHAT ?????? Wasn’t AWARE of a surgery within two weeks. Beyond a doubt, worst two weeks of Cleveland Clinics treatment. Be careful, be very careful.

I had a major life transformative surgery at the Cleveland Clinic in Weston, Florida. I must say that the medical team of Doctors and Nurses were absolutely professional, compassionate and exuded tremendous emotional intelligence. So far my experience has been splendid. A very special Shout out to Dr. Abdallah, Dr Refai, Dr. Amin, Dr. Magdawal, Dr. Vasquez, Dr. Saith and Nurses Mrs Hall and Liz in Observation.. In Tower 5.. Nurses Beatrice Latouche, Shayna Cohen, Katerina, Magdalena, Maria Mancebo, Teodora, Regina, Novia Technicians Angena, Sam, Miss Clarke. So many more staff members contributed to my treatment and recovery. I am indeed humbled, grateful amd thankful. Thanks and Blessings to everyone