ClerivaReviews of cleriva.com

Response from Cleriva· May 10, 2026

Hi Laura, I’m really sorry for the worry and frustration this has caused. I completely understand why you’d feel concerned when the tracking hasn’t updated for several days. Please send us an email at [email protected] with your order number (usually a 5-digit number like #00000), and I’ll personally look into the shipment status for you right away. I’ll do my best to check what’s causing the delay and help get you a clear update as soon as possible. We truly appreciate your patience, and I sincerely apologize again for the inconvenience. We’ll make sure this is properly looked into for you.

Response from Cleriva· Feb 16, 2026

Hi, Thank you for taking the time to explain your experience so honestly. It really helps, and I’m sorry to hear how sensitive your sinuses have been. That sounds exhausting to deal with, especially when even mild scents can trigger coughing or gagging. You definitely shouldn’t have to force the device into your nose. NovaFlow is designed to sit comfortably at the entrance of the nasal passages, not pushed in deeply. Some customers find it more comfortable if they remove the protective sleeves, as that can make it feel slimmer and easier to position. If you’d like, our support team can also walk you through positioning tips. That said, NovaFlow won’t be the perfect fit for everyone, and we genuinely appreciate you giving it a try. We offer a 120-day money-back guarantee with completely free returns, so you’re never at risk if it doesn’t work for you. For best results, most customers use NovaFlow consistently for a few more weeks. But if you’ve already decided it’s not right for you, or if it continues to feel uncomfortable, our support team is available 24/7 at [email protected] and will be happy to arrange a full refund. Thank you again for giving us a chance and for sharing your feedback. As a growing business, it truly means a lot to us.

Response from Cleriva· Nov 7, 2025

Hi Grace, I’m truly sorry for the frustration and inconvenience you’ve experienced. This isn’t the kind of experience we want any of our customers to have, and I completely understand how disappointing this must feel. After checking your order details, I can confirm that your package took a little extra time to clear customs due to high volumes and inspection procedures. Unfortunately, we’re unable to intervene during this stage since customs processing is handled entirely by national authorities. The good news is that your parcel has now cleared customs and is currently being transferred to Royal Mail for final delivery. Once Royal Mail receives and scans your package, you’ll start receiving tracking updates from them, including an estimated delivery date. I’ve also sent you an email with your tracking information so you can monitor the progress as it moves closer to you. Please rest assured that we’re keeping a close eye on your order until it arrives safely. I sincerely apologize again for this situation and truly appreciate your patience and understanding. If you need further assistance, please feel free to reach out to me directly at [email protected], and I’ll make sure you’re fully taken care of.

Response from Cleriva· Oct 16, 2025

Hi Jo, I’m very sorry to hear about the condition your order arrived in. That’s definitely not the experience I want you to have. I’m really glad I'm able to sort things out for you right away. I truly value you as our customer, and I'm hopeful that your complimentary replacement will reach you soon and without any further issues. I’ve also sent you an update with your tracking details so you can easily follow its progress. If you need any support or have any questions, please don’t hesitate to reach out to us at [email protected]. I’ll be more than happy to assist you, Jo.