Great response to a terrible experience
Sent in my Dovo razor to be professionally honed, but it was returned very dull. As in, "wouldn't shave a single hair" dull. Customer service responded promptly asking me to send it back in at their expense, but since the same guy is sharpening it again, I don't have high hopes. An explanation or an apology for the inconvenience would have been appreciated as well.
By Steve


