fast, accurate shipping with great customer service!
This was my third order over several years (3-4). Just like my first order it was accurate, packaged very well and shipped fast. Beings I am at an APO I was surprised to receive my order in 5 days from the shipping date. Also, I had ordered a "set", I was a little concerned about the DE safety razor with the set, based on other reviews, I wanted to upgrade to a different safety razor but was unable to do so on their site. Not knowing if it was a computer/ Internet glitch I immediately contacted C/S the following morning when they opened via phone. I was pleasantly greeted even though their phone line had just opened. I provided my order number to the C/S representative, from the previous evening, and explained at I was attempting to do i.e. upgrade the initial razor that came with the set to what I actually wanted. The C/S representative expressed that this is not normally something they do and explained to me I would have to pay the additional price difference, which I fully intended to anyhow. For C/S to go above and beyond was excellent. However I would like to see the ability to mix and match products, via a drop down menu, if ordering a set/ gift basket, but this is not a deal breaker with me as I had great C/S. The products I got the Merkur "Hefty Classic" Safety Razor 34C with Feather DE blades is great, at least for me. Will continue to order from classic shaving.com as my needs require.
By Scott


