Classic FirearmsReviews of classicfirearms.com

Terrible customer service? Repetitively gave me the wrong tracking number then tried to blame FedEx for loosing my packages. Still out over $100 that I’m not expecting to see. Stay away they will take your money and not deliver the product.

Signed up for this site just to give them a review so others stay away. Long story short, they ship the wrong stuff and don’t own up to it when called out on it with clear proof. IF you can get the to do the right thing and refund, they say it will take 3-4 weeks to process. Stay away unless you want your money tied up for a month and not get what you ordered.

I ordered a S&W Ar from Classic Firearms 3 weeks ago. The status of the order pending is “pack” I am beginning to believe this is a scam. There should be no reason to have this much of a delay, Covid or no Covid! Next call/credit card company**update** after requesting the serial # of the weapon I purchased and faxing the company with a strongly worded letter, I received an e-mail advising of an inventory discrepancy and they refunded my money. I’m certain my words hastened their response. This company is a joke and Scammers!

I brought a extended mag, I’m happy with my perches shipping came on time ( they said a week, it came in a week) I haven’t been to the range yet to test it yet, but I will definitely Wright another review when I test it out.

If I could give zero stars I would. I ordered 7 items (all in stock when I ordered). It took nearly three weeks for them to get around to pulling the items from their warehouse even though they charged my credit card right away. Then I get an email stating that one of the items was no longer in stock (big surprise given how long they wait to fill an order). The interesting thing is that the email said they were canceling my order. So I emailed back asking why would they cancel the order if only 1 of 7 items was unavailable. I get another email stating that more than one thing was out of stock so they "had" to cancel order. Ridiculous. So in the end they got a one month free loan on my credit card. Stay away from this company. Very shady.

Buyer Beware, this company is not selling firearms they’re just stealing money. Ordered revolver June 18th, got email June 26 stating order shipped, what they actually did was create a shipping label and then 9 minutes later canceled shipment, marked my order as complete. No customer service response they’ve got my money and I’ve gotten nothing. Hopefully my credit card company can recover funds. AVOID AVOID AVOID AVOID AVOID

This is one of the worst companies I have ever dealt with. There custome service is by far yhe worst I've ever had tomhe pleasure of dealing with. I ordered a 25 round drum for an AK style 12 guage, the drum came damaged and inoperable. I contacted Classic Firearms within a day of receiving the damaged product and they informed me I would have to take the issue up with the manufacturer. After several emails and calls to SGM Tactical with no response I then contacted Classic Firearms again. They informed me that I would have to do a return (of which I would be responsible for original and return shipping cost along with a possible restocking fee). Why should I be charged when I didn't receive what I paid for. They sent me damaged product. The real deal killer was the fact that paid extra for Classic Firearms extended warranty which "Jay" was kind enough to tell me is pretty much useless. I will never deal with this company again. Best of luck to them in sticking it to future customers.

I have never dealt with such an unresponsive and incompetent business. They refused to answer the phone or accept phone messages, or respond to faxes. It took several days before they responded to emails and then not answer accurately. Somehow, they site the Covid excuse, despite that most states are open, and they admit using work from home personnel for correspondence. I have tried to communicate with them multiple times by phone, email, and fax; informing them that the item that they shipped did not correlate with their advertisement, and that they were sending the item to the wrong FFL. They failed to correct either of these issues, and eventually, three weeks later, the item arrived at the wrong FFL. No return label was sent to the FFL, despite prior emails etc. Subsequently, they sent the label to me, despite that it was clear that I never accepted the item. They refused to act on these issues, citing that it had already shipped, less than 12 hrs after the order; yet it took more than 3 weeks to arrive. (????) They added me to their SPAM email list, and would not unsubscribe me, despite > 15 attempts. I would advise strongly to avoid such a deceptive, unresponsive, and incompetent business.