Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
98 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Love Plugs (loveplugs.co) has 98 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
98 approved reviews, newest moderated first
Absolutely horrible customer service. They take literal days to respond to an email, don’t accept returns for unopened packages unless the customer pays for it (even if you email them THE DAY YOU ORDERED IT because they don’t check their email at all) and have misleading photos on their website. Now I have a product I won’t use and can’t return.
By Anthony G.
Worst customer service ever, do not trust this company period. They have the worst customer service ever!
By Johnathan C.
Love this store they everything i need and just love it
By Janal
I ordered something on I don't even rememeber the day, maybe the 2nd of November, I did not receive an invoice, or any confirmation. I contacted them via email and they finally got back to me and after back and forth , I am being told that it has not been shipped due to the Canada Post strike, the problem with that is the strike is not a complete shutdown and I have had multiple other packages shipped through USPS -> Canada Post recently that have all been shipped and delievered however this is still not moving. I just want to know where my item is, and if it has been shipped and they fail at that.
By Concerned C.
No reply to emails requesting a refund despite not receiving the product I ordered. They have taken my money and I have nothing to show for it. Disgusting company.
By Alison E.
Total scam! They advertise as an American company but order the products from china which means they are poor quality and take forever to reach the US. I have been waiting over a month for my order and they refuse to cancel it and issue a refund. Basically stole my money.
By Nick S.
Do not order their tail plugs got mone and the tail end ripped the same day didn't even use it thats how horrible the quality is. You think for $30 it would be good but absolutely terrible it's the tail glued to the plug no screw and it has thin wood down the middle and the tail just snapped in half. What the heck.
By Tanner R.
After all of these reviews, I went back to their website and it was no longer available no matter how many times I tried and how many days I tried so I wrote them. They responded immediately, and my package came exactly when they said it would. I'll admit the packaging was lame, the plug itself was fine. A little bit bigger than I thought it would be but hey... 😆
By Sara
