beautiful product & quick shipping
beautiful product & quick shipping
By C R.
Response from CityShade· Nov 30, 2025
Thanks for your review!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
255 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cityshade is a leader in online custom blinds, shades, and drapes. Our user-friendly website offers free shipping, free swatches, and easy-to-understand instructional guides for Do-It-Yourselfers. We have over 50 years of experience making the finest custom window treatments for luxury homes in the USA. Our state-of-the-art manufacturing facility and world-class customer service team are located right here in the USA.
CityShade (cityshadecompany.com) has 255 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
255 approved reviews, newest moderated first
beautiful product & quick shipping
By C R.
Response from CityShade· Nov 30, 2025
Thanks for your review!
Product is great. My only complaint it took a month to get and not the 2 weeks they advertised.
By Sean L.
Response from CityShade· Nov 30, 2025
We appreciate your enthusiasm for the product! We set delivery expectations at 2-6 weeks due to the custom nature and special fabrics used
The product looks great quality seems really good took a long time to receive. Not quite sold on the brackets that hold it definitely not the screw heads should have been torx heads so they don’t strip .
By Kerry R.
Response from CityShade· Nov 30, 2025
Thanks for your review!
The website interface was professional and easy to use. All options were clearly described and in some cases illustrated. I ordered one pair of shades and was easily able to reorder a matching pair for another set of windows. The packaging only contained necessary parts and did not have extra paper/ instruction booklets. I love the QR code on the postcard size info sheet that also had a ruler printed on it. The videos were so helpful and easy to understand.
By Allison S.
Response from CityShade· Nov 30, 2025
Thank you for your review and your kind words! We take pride in the positive experience and vision we established when launching CityShade, drawing on our extensive 50+ years in the industry. Your validation reaffirms our commitment to excellence!
Great product and service ! Quality is great and very easy to install
By Carolina
Response from CityShade· Nov 30, 2025
Thanks for your review!
1- Its taken too long for shipping order. 2-In one order I notice the string is off of track and it's not pulling up the shade. We were able to fixed it in-house. Please pay attention to quality control.
By Hoss A.
Response from CityShade· Oct 7, 2025
We apologize for this experience.
It took a bit of time to properly describe the problem. Once done, I was connected with someone who helped me resolve quickly.
By adam D.
Response from CityShade· Nov 30, 2025
Thanks for your review!
Wonderful shades. Easy to install.
By Chris
Response from CityShade· Nov 30, 2025
Thanks for your review!