Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
255 reviews
CityShadeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cityshade is a leader in online custom blinds, shades, and drapes. Our user-friendly website offers free shipping, free swatches, and easy-to-understand instructional guides for Do-It-Yourselfers. We have over 50 years of experience making the finest custom window treatments for luxury homes in the USA. Our state-of-the-art manufacturing facility and world-class customer service team are located right here in the USA.
CityShade (cityshadecompany.com) has 255 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
255 approved reviews, newest moderated first
One set of curtains was beautiful, but the other was the wrong length and not usable. That was $500 out the window. I put the measurements into the system as the gentleman I worked with on the phone told me, but I am out of luck.
By Lynn S.
Response from CityShade· Dec 5, 2023
We are sorry for this inconvenience. As you can see from our reviews, your experience isn't typical of CityShade.
Awesome product. Customer service is top notch.
By Lauri S.
Response from CityShade· Dec 5, 2023
Thanks for your review! We are elated that you love your product!
GREAT JOB!!!! We love them. Thanks to all for all your hard work….
By Jacquelyn Q.
Response from CityShade· Dec 5, 2023
Thanks for your kind words!
The product was just as expected, no surprises. The support was excellent. The agents talked me through the setup process of the multi channel remote.
By Jeffrey
Response from CityShade· Dec 5, 2023
Thanks for your review! We have the most knowledgeable Product Specialists in the industry!
Excellent customer service , communication and most importantly, beautiful,quality products.
By Monica N.
Response from CityShade· Dec 5, 2023
We are glad you love your product that was manufactured right here in the USA!
I love my shade! Measurements were perfect! Shipping was pretty quick. Directions for installment were very easy to do by myself.
By Nicole N.
Response from CityShade· Nov 30, 2023
We are happy you love the shades!
The sales person was helpful. The final product was exactly what I wanted. Very happy with the whole experience
By Craig A.
Response from CityShade· Nov 30, 2023
Happy you had a wonderful experience!
They proactively reach out after you inquire to see if you have questions…I did! The measuring is tricky and they were so helpful in giving me the correct guidance. With the samples that I ordered they included a measuring tape…very thoughtful! I’m looking forward to receiving my cornices.
By Anne P.
Response from CityShade· Oct 23, 2023
Thanks for your review!
