Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
447 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Fixed Gear Bikes, Fixie Bikes, Commuter Bikes, Road Bikes, Urban Cycling Gear & More Available at City Grounds, your premier source for urban cycling.
City Grounds (citygrounds.com) has 447 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 334 reviews with 5 stars · Clear filters
Thanks for fast shipping and customer service quick responding should have my new SE soon
By Darrell C.
Response from City Grounds· Aug 30, 2021
Hi Darrell, Thanks for the kind words. From the City Grounds Team.
Nice bike easy to put together but the bearings had little to no grease. So my 12 year old buddy who I bought for took our time and repacked every bearing which was a good thing because he learned something new and he really enjoys working. Sounds much better.
By David L.
Response from City Grounds· Aug 30, 2021
Hi David, Happy you were able to teach a younger generation some maintenance techniques! Sometimes things like this slip through at the factory. That's why having a great mechanic, like yourself, is key! Thanks!!!
Came in a week, easy to assemble with all the required tools. Very satisfied with my purchase
By Nusrollah S.
Response from City Grounds· Aug 27, 2021
Hi Nusrollah, We really appreciate the feedback. Thank you!
U guys are awesome, great prices,quality, and fast delivery
By Simon P.
Response from City Grounds· Aug 27, 2021
Hi Simon, We love hearing from our customers. Thank you!
Is perfect the buy
By Alfredo Perroni F.
Response from City Grounds· Aug 27, 2021
Hi Alfredo, Thank you.
Fast shipping great customer service
By Jocelyn V.
Response from City Grounds· Aug 27, 2021
Hi Jocelyn, We do our best to process orders as quick as possible. Thank you.
A big thank you to City Grounds! Not only did City Grounds have the Marin model I needed when I couldn't find it anywhere else, they shipped it to me all the way across the county in super speedy time! Also, they have a great website! You can easily find and see what they have in stock. Not many other bicycle sellers can claim such.
By Nathan
Response from City Grounds· Aug 27, 2021
Hi Nathan, Our procurement team works day and night to keep the best bikes and bike accessories, in stock. Thanks for noticing!
The bike came well packaged. Assembly was very easy. We found out that the front tire was not keeping the air pressure. Upon calling the City Grounds, Rosa the service associate, was able to assist me effectively, approving my suggestion that a local bike shop can provide the required service and City Ground reimburse the invoice, which they did without a delay. Days earlier I was attempting to get the remedy Via email, however, Javier who answered my email was making the story so complicated. Thanks for Rosa.
By Robert G.
Response from City Grounds· Aug 27, 2021
Hi Robert, Thanks for the feedback. We are always striving to improve our training and customer experience. We appreciate you!!!
