Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
447 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Fixed Gear Bikes, Fixie Bikes, Commuter Bikes, Road Bikes, Urban Cycling Gear & More Available at City Grounds, your premier source for urban cycling.
City Grounds (citygrounds.com) has 447 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 26 reviews with 4 stars · Clear filters
Good value, great selection of bikes, Adequate website, Only lacked instructions, maybe a download PDF? Would buy from again CB
By Chris W B.
Response from City Grounds· Oct 13, 2025
Thank you for sharing your feedback! Unfortunately, not all manufacturers include assembly instructions, as it is recommended to take it to a local bike shop for professional assembly.
City Grounds has a solid selection of bikes and accessories. The staff is friendly and really knows their stuff. Prices are fair too, though some items could be a tad cheaper. Overall, a great spot for cyclists!
By David R.
City grounds was spot on as far as price and shipping with the quickness. That said, UPS was terrible and at the end of the ordeal I had to pick up my own package. In addition, who ever installed the bottom bracket on the bike did so poorly and unevenly leaving me with a siezed crank. Luckily I had a new 19mm mid bearing set laying around and fixed it myself. Thats an extra 20 bucks. Haro/CG ?
By Kurd
Is a terrific ebike everything was a good experience, only issue was ebike came without a battery, had to wait about 2 weeks to receive battery.
By William T.
Very nice BMX they have but after buying a lot of spam, please remove your spam and I will give 5 stars
By Robert R.
Quality products delivered on time and work as expected. I’m giving 4 stars and not 5 stars only because a price in a particular product (chainring) is not accurate as advertised and unable to use my 20% CG membership discount.
By Patrick C.
Loved the bike I got but there was some scratches on frame and already had it put together at the bike shop.
By Karen M.
Response from City Grounds· Sep 9, 2021
Hi Karen, We are terribly sad to hear about the condition your bike arrived in. Please contact us at [email protected] & give us the chance to make this up to you.
pros: support team worked with me to resend my bike when delivery failed, easy to use site, fast delivery cons: really hard to get in touch with support (only by email and took a few days to hear back), I was not warned about delivery failure and could have EASILY avoided the situation if I had known. PLEASE make it clear to other customers so they can be prepared for delivery
By Nick D.
