City GroundsReviews of citygrounds.com

I had a very mixed experience with CG. The negative - I found the phone customer service rep to be incredibly apathetic and rude to the point of causing me to rethink my Ebike purchase. This particular rep is likely losing a lot of money for City Grounds, and I hope they are able to correct this issue. The positive - The warehouse staff was incredibly kind, enthusiastic and helpful when I picked up my bicycle as well as when I wanted to purchase a couple accessories while I was there. This interaction went above and beyond in customer service and I was incredibly pleased when I left with my new bike. I am not a fan of leaving a poor review for any business, but I think the constructive criticism is very necessary for the continued success of this business.

Bike arrived without pedals. Called support and they said no problem, just send an email to us with the serial number. Sent the email and then was asked for a picture of the completed bike. Sent the pic and was told I'd have to wait for a claim they were sending to DK Bikes. I didn't want to wait that long for pedals, so I told them that wouldn't work. Then they offered a $25 credit in house which I turned down since I won't be shopping there again. This was my 3rd purchase in 3 months. Never again. I left 3 stars because the other bikes were fine, but took a little longer on delivery than I'd expect.

The bike was shipped with the back wheel rubbing against the brake arm. I had to spend $35 at a bike shop to get it adjusted.

I got the bike delivered today by UPS.The box was heavily damaged so the US driver put down possible damage so i can return it if it is damaged.The ups driver let me open the box a little and it looked ok so i let him drop it off.I took the bike out of the box and carefully inspected it for any damage and i did not find any visible damage or scratches.It would be nice if the box was opened up and packed more before being shipped.

Ordered a bike only to find out days later it was not available, they did refund my money immediately unlike another company I dealt with before.

Bike came with zero instructions 😐

Tech recommended and sent the wrong part. A bottom bracket bearing set and spacer, for my 2016 SE. I was elbow deep in grease so i made do and used the bearings, but had to reuse my old spacer. I don't know your return policy, that's why the 3 stars. One would hope you'd allow the return and pay return shipping.

Bike is great, but the sizing guide was totally wrong so the bike is way too big for my wife, which is who we bought it for.