Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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452 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
City Furniture is a privately owned retailer that sells home furnishings, mattresses, and home accents.
City Furniture (cityfurniture.com) has 452 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
452 approved reviews, newest moderated first
Excelente representante de ventas, Muy amable y profesional. Además se toma el tiempo enseñado los productos de la tienda. 💯 % su servicio gracias 🙏🏽 Adriana Ulles en la tienda de Cutler Bay 33157
By Liney T.
Response from City Furniture· Sep 15, 2026
¡Hola, Liney! Nos alegra muchísimo saber que tu experiencia de 5 estrellas con Adriana te dejó una impresión tan grata. ¡Esperamos volver a verte pronto! ¡Gracias por elegirnos!
Audre at City Home Center is an absolute standout—warm, knowledgeable, and genuinely invested in helping you find the perfect fit for your home. From the moment I walked in, Audre made the whole shopping experience feel easy and welcoming, not overwhelming like some places can be. What I appreciated most was Audre’s patience and attention to detail. She listened carefully to what I was looking for, asked the right questions, and then guided me toward options that actually matched my needs and style. Her recommendations felt thoughtful and personalized, and she took the time to explain differences in a clear, helpful way. Even after my purchase, the care didn’t stop. Audre was friendly, professional, and ensured I felt confident about my choices. If you’re shopping at City Home Center and want someone who truly delivers great service, you can’t go wrong with Audre. Highly recommended!
By Rowan Y.
Response from City Furniture· Sep 13, 2026
Hi, Rowan! Thank you for the wonderful feedback! We’re so glad Audre made your experience easy, personalized, and enjoyable. We’ll be sure to share your kind words with her!
Audre Hey ..One the best to work with …. Definitely appreciate her patience to work with me ..
By Michael P.
Response from City Furniture· Sep 13, 2026
We are happy to hear that, Michael! Thanks for sharing your experience with Audre, we appreciate your business and look forward to serving you again!
Audre Hay is the One Definitely not the two she is my City Home Consultant from this day on Till Death Do us Part!
By Richard S.
Response from City Furniture· Sep 13, 2026
Hi, Richard! Thank you for the amazing shout-out! We’re thrilled to hear Audre made such a lasting impression. We’ll be sure to share your love and appreciation with her!
Devi was awesome! Very patient, extremely knowledgeable and took me to see everything that i needed.
By Angel R.
Response from City Furniture· Sep 7, 2026
Hi, Angel! We're thrilled to hear about your 5-star experience with Devi. Thank you for sharing your thoughts and leaving us such a thoughtful review!
Audre was super nice!!
By Denise S.
Response from City Furniture· Sep 7, 2026
Hi Denise! Thank you so much for the 5-star rating! Looking forward to serving you again soon! 😊
GRACE was amazing thank you for the help and assiatnce
By Jose J.
Response from City Furniture· Sep 7, 2026
Hi, Jose! Thank you so much for taking time to leave us such a wonderful review. We truly appreciate you and your business!
Terrible quality a complete disappointment from city furniture , I bought a sofas and it has been a total nightmare. in a very short time , the material has already peeling and the console has loose threads and unraveling seams. to make matters the battery barely 2 days which is ridiculous. on top of all that , the recliner only works when it wants to clearly indicating a major defect. It is unacceptable .
By Elisa
Response from City Furniture· Sep 4, 2026
Hi Elisa! We're very sorry to hear about your experience and understand your frustration. The issues you described are certainly not the quality we aim to provide. We would like the opportunity to review the concerns with your sofa, including the peeling material, loose seams, battery and work toward an appropriate resolution. Please email us your order number and contact details at [email protected] so that we can speak with you further. Thank you for reaching out to us!
