City FurnitureReviews of cityfurniture.com

If I could leave less then 1 star, I certainly would. The worst experience ever. I ordered a bedroom set in August, 2023, it is now October 2024, I have not received my entire set, and I must choose another set, as the set is “discontinued “ I cannot get my money back. I have already paid for the set in full. The WORST customer service I have experienced, especially the manager of the Boca Raton location. I would not recommend City Furniture at all, horrible company and horrible representation from their staff. From sales person to high end management.

Hoy 10/12/2024 recibí lacompra de dos sofás dobles reclinables pensando que mi sala era óptima para ellos, después de recibirlos y tratar de acomodarlos vi que no tenían espacio suficiente, el mismo día de recibirlos hablé con customer service en aras de ver si podía devolver uno y cambiar por uno sencillo y para mi asombro dijeron que no era posible, realmente es una situación inesperada pq aún cuando fue mi error, el mueble está sin uso, inexplicablemente me dijeron no se podía aceptar el cambio, es una situación desagradable para mi y un cliente insatisfecho, pq la compra que realizó no me es funcional, si de algo mi opinión sirve para próximos compradores traten de no equivocarse pq esta compañía para nada es capaz de ayudar a sus clientes.

Back in April 2024, I purchased 2 new living room lamps from City Furniture. I paid for them in full via credit card at the showroom. At that time, they said they'd show up in 3 weeks. Three days before the delivery date, I was told they were out of stock and that they'd let me know when they were back in. The next day I phoned Customer Service to inquire about them and was told they wouldn't be back in stock till Aug 13. I complained about the 3-month wait and hinted they should give me some kind of a discount for me putting up with it. They said I had to contact the salesperson who wrote up the order for me. My paperwork showed no phone number, just an email address for the saleswoman. So I sent her an email explaining the situation. I received a message back stating my email address had been BLOCKED. Unfortunately, I didn't get a chance to stop by the showroom for a while. On Aug 20, I realized the lamps were scheduled to be back in stock, but hadn't heard from City Furniture at all. I phoned Customer Service to check, and was informed they wouldn't be back in stock until mid-November. I told them I couldn't believe they'd expected me to wait 6 months for them without batting an eye, and that I wanted a full refund. They then started pressuring me to select a different set of lamps instead. I said no, and demanded they cancel my order and give me my money back. They insisted that that could only be done by the showroom I purchased the lamps at, but that they'd contact the showroom directly and that I'd receive a call within 48 hours. A week went by and I heard NOTHING. So I drove to the showroom with my paperwork and asked for the manager. I explained the situation and she cancelled my order, saying she'd issue a refund to my credit card. (BTW, the manager explained the reason my email was blocked was because that salesperson no longer worked there. She also insisted that I wasn't really BLOCKED, and that they just blocked ALL emails for salespersons' addresses that no longer worked for City. It makes no sense to me why they would block all incoming emails instead of forwarding them to another salesperson or something. Par for the course, however.) I ordered a similar set lamps from LAMPS PLUS. They showed up 5 days later. All in all, I feel that City Furniture has been very unreliable, and they have given me the impression that they really don't care about their customers. I will never purchase anything from them again. ADDENDUM: In May 2026 -- Seventeen (17) months after my complaint -- CITY FURNITURE finally got back to me and asked me to contact them about the issue. I did. They apologized, then went on to explain that they've had a LOT of problems with back orders for quite some time. They then offered to give me a $100 credit TOWARD my NEXT furniture purchase at CITY -- that MUST be used WITHIN 6 MONTHS. I informed them I would never purchase anything from them again, and told them what they could do with their credit. All I can say is "Wow."

I purchased an Aurora Brown UPH Desk Chair$199.95 plus taxes on May 8, 2024. It was delivered on June 19, 2024. The Hydraulics starting failing and eventually failed on the chair and I called City Furniture Customer Service. A fella came out on July 24, 2024 and decided the chair needed new parts, so he ordered them. Today it is October 2, 2024 and I have no new parts and a chair I cannot use. I called Customer Service again and they advised me the parts are coming in on December 16, 2024. I said REALLY! And they refuse to replace the chair until they try the parts that got ordered and they refuse to give me my money back so I can go buy another chair somewhere else, all until the parts come in. We have purchased a few thousands of dollars at this store including but not limited to two beautiful buffets. LUCKILY, when these pieces arrived we were able to inspect them before the delivery guys left, but a hydraulic desk chair is a little bit hard to test upon delivery because they drop it off in a box for you to put together, so if it has defective parts, you are basically screwed because the parts are coming by a slow boat from China. We are NOT going back to City Furniture in the future and will go try other furniture stores, one's that have better customer service. BE CAREFUL WHAT YOU BUY FROM CITY FURNITURE, they want to sell, sell, sell, but not take care of you after the sale. It is going to be 7 months before we MAY GET a working piece for our desk chair, meanwhile we use a dining room table chair which is not the way to go, this is a terrible, terrible way to do business!

I want to bring to your attention the recent experience we had with City Furniture. Last week, we made a purchase of $6,000 at the store, and we were expecting the delivery to arrive tomorrow. However, upon receiving the delivery email, we discovered that the delivery people would only leave the purchased items, and would not set them up or remove the old bed. We had paid for premium delivery and called City Furniture to clarify what premium delivery included and whether they would fulfill their promise. After enduring a 55-minute wait on the phone, during which we were subjected to a repetitive automated message, we finally spoke to a representative, only to be informed that the information in the email was incorrect, and they were unsure why we received it. The extended wait time prompted us to request a cancellation of the entire order. Despite attempts to dissuade us from canceling, we were informed that only the salesperson we dealt with could process the cancellation. We requested to speak to the manager and after a long wait, we were eventually able to do so. Ultimately, the salesperson convinced my wife not to cancel the order. Our experience with City Furniture, both in-store and over the phone, has left us extremely dissatisfied. The lack of customer service is disappointing, especially considering the amount of furniture we have purchased from City Furniture in the past. As a result of this experience, we have decided not to make any future purchases from City Furniture.

This company is a scam, they sell you a super expensive extended warranty and when you want to use the customer service they don't authorize it because they claim that your problem is too minor to want to exchange the product. They sell mattresses as premium but when we use them they are horrible and give us back pain. Until today, I haven't been able to change my mattress because they won't let me and I'm forced to have terrible nights of sleep and severe back pain.

Ive been scammed. Ordered $2500 in furnished, and it arrived damaged. Customer service keep talking me in circles. Saying they are going to exchange it. They set 3 different dates to swap my order, and every single time cancels. DO NOT BUY FROM THEM!!! IM LEAVING THIER S**T IN THE STREET AND TELLING THEM TO COME PICK IT UP!

Tried to find a store where I can see a sofa I was interested in so I used the live chat. The operator was just interested in collecting my email and phone number.. She had no interest in answering my question or giving me a store to go look at the sofa. She kept saying what is your phone number if we get cut off. Owe weren’t on the phone! I was using a text chat box on their website. Why would we get cut off? Why would she need my phone number to give me a City Furniture store to visit. This is insulting. It is because they want to retarget and market to our emails and text our phones. City Furniture should be ashamed of themselves. They need to look up what customer service means! They lost me as a customer.