Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,209 reviews
CitizenShipperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 145 reviews with 3 stars · Clear filters
The Driver was very reasonable. And delivered or cat in good health. But citizinshipper as a company. Is very expensive for there service. The rate chart says one thing. But they charged me 75 dollars. And the rate chart showed 50 dollars. The drivers are charged to be able to bid. So they get paid twice. Will not use again.
By Randy A.
I had no idea I paid the shipper directly after booking and delivery. This is not made clear while setting up the shipment. I am sure I'm not the only one. Wonder how many jobs shippers lose due to the lack of information on your part. I bet I'm not the only one who had to actively search for the terms and conditions to verify I wasn't being scammed
By Kelly V.
I like the idea and am grateful for the help so much so that if and when I grow large enough to employ others I'll put the crutch down man. You've done it you don't need the service anymore man tip my hat and say thanks for the START some of these citizens seem more business like than citizen and since when do I have to be eligible to write a review I think the criteria for reviewing is have a thought in your head a heartbeat and an opinion period. Do I need a lawyer to read over these terms and conditions? Is my review this important? My god what are we becoming?
By Google A.
Your substantial increase in rate
By Carl
I wish before booking that I would know that I’d be charged a fee for using the website to book. The transportation prices are already high and with the fee is was disappointing! My experience with my driver was amazing i couldn’t have asked for a better driver to bring my pet. Only upsetting thing was the fee the company charges you.
By Taylor J.
Pet transport canceled and never gave a refund of my deposit.
By Esco
The service provider I selected did very well getting my gentle giants (2-2 YO St. Bernards) halfway across the country. I have been a bit annoyed about all the follow-up emails I have received from CitizenShipper despite emailing them that we had received the dogs and did not plan to ship more animals anytime soon.
By Diane
Too many incoming quotes and confusing how to stop contact once transporter was chosen.
By Rudy S P.
