Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,209 reviews
CitizenShipperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,398 reviews with 5 stars · Clear filters
Citizen Shipper worked really great when I needed to ship several large musical instruments across the country. They put me in touch for questions back and forth before even bids were put out. I was also happy that I was giving a job to someone who really wanted it instead of a large company.
By Ja N.
Randy and his brother Mike went above and beyond great experience and would recommend them to anyone
By Jason
Citizenshipper was a very user friendly site. I reviewed my bids with out pressure, selected a great individual and got a very reasonable price. The check out process to book my driver was easy. Our driver Alex delivered our puppies on time, healthy and happy. He checked in, gave updates, and sent pics. He was very kind and professional. We are very pleased with the entire process, especially our driver.
By Renee
Response from CitizenShipper· Dec 20, 2017
Thanks for your review Renee! :)
Wonderful people that are here to help with what is required via individual needs. Mine, fulfilled to the fullest extent. If i ever need long or shot distance deliveries , there is no other place to go for me because of this wonderful driver and the company that allowed me to get in contact with him.
By Adam
Response from CitizenShipper· Dec 6, 2017
Thanks for your review Adam! So glad we could help. :)
Jennifer Buchanan was amazing. As a first time client I had no clue where to start and she patiently led me through the whole process. I can't imagine going through anyone else next time.
By Melody S.
Easy to use service and straight forward
By Greg
Great company! I had a few problems with my shipper and they were very courteous and fixed the problem immediately!
By Joni
I was a first-time ground shipping customer. I did quite a bit of research. Citizen shipper was by far the most effective and efficient. I corresponded with multiple shipping companies and organizations. If I ever need another puppy shipped, I will be going straight to citizen shipper.
By LS
