Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,209 reviews
CitizenShipperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,398 reviews with 5 stars · Clear filters
Great contact threw the delivery and care of my companion. The price was amazing and I'll use this company again.
By Casey W.
Response from CitizenShipper· Apr 3, 2018
Great to hear! Thanks for taking the time to leave us a review! -)
Had a great experience using the site for transport of my rescue pup from OK to VA. The detailed reviews make it easy to chose the right bid. Would use them again in a heartbeat.
By Allison
Response from CitizenShipper· Mar 26, 2018
Thanks for the review! So glad we could help out. -)
I was very skeptical but it was for no reason I have a three-year-old pitbull who get carsick and has separation anxiety but the person who came and got my dog from Milwaukee Wisconsin to bring it to me in Texas made to stop by my place first in order to have my sent to get my dog to reduce the amount of stress she would endure. So I give this organization five stars
By Michelle
Response from CitizenShipper· Mar 23, 2018
Thanks for taking the time to write us a review! :)
Our dog was delivered to us healthy, happy, clean and early for a reasonable fee! We had a great experience!
By Anna
Response from CitizenShipper· Mar 23, 2018
Thanks for your review!
Citizen Shipper helped put me in touch with a reliable, trustworthy couple who transported my dog halfway across the country. I was able to see that the shipper had over 70 5-star reviews from previous customers, and I was able to read through many, many favorable reviews. I was also able to make the selection of which shipper to use because I was able to see other shippers who had fewer high ratings and a few negative reviews. This made making my decision much easier. The only change I would make to my experience would be having the site's 'brokerage' charge be more clear right up front. It was only after I accepted the bid from the shipper that I saw the price that CitizenShipper charges for putting you in touch with the shipper. BUT, the cost was certainly worth it for the service the site provided, as I never would have found Erica and Bill otherwise. I highly recommend this site.
By Julie
Good people who care about the animals they transport. They are comparable to like having a family member do you a favor and take your pet across country knowing that your pet is in good hands. Love the pictures they take of your pet along the way. :-)
By Marlene
Used Sherry L for deliver my 7 week old puppy. She did very good job. Even with almost 2000 mile car ride. Puppy was happy and healthy. I highly recommed her.
By Rupinder
I am very pleased with my experience using Citizen Shipper. I was able to find a very special and honest person to ship my puppy from Lexington Kentucky to Tombstone Arizona. She kept in contact with me the whole time and sent pictures. I will use her again if I ever need a pet shipped and I found her on Citizen Shipper. I was apprehensive at first to use this service but if you do your research you can connect with the right person. My Cattledog puppy arrived in wonderful condition and right on time!
By PAT B.
