Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,209 reviews
CitizenShipperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,398 reviews with 5 stars · Clear filters
We had our senior boxer Kaylee driven by the Sparks team from Houston to Chicago. I found this site online and signed up. We had people ready and messaging us within an hour. We had an incredible experience and will use again.
By Laurie
I had my 16 week old puppy St Bernard transported to me via a land transport company. The overall experience was excellent and I can’t recommend this company more
By Marnin R.
Brenda was AMAZING!! I was really afraid to book based on all the research about pet shipping scams. However, after reading reviews, Brenda was the perfect fit. She was very responsive from the start & stayed in contact with me throughout the transaction. I would highly recommend Brenda to transport your pet. She eased a lot of the stress & worries I had about getting my pug from Seattle to Cali. I am recommending Brenda to some of my overseas military friends. Thanks again Brenda ? We appreciate your fast service & getting Charlie to us within a day!
By Danielle B.
Response from CitizenShipper· Sep 6, 2018
Thanks for taking the time to leave us a review! So glad you had a good experience with Brenda.
Deborah was amazing. She picked up my cats the day after I booked and she drove straight through from NY to WI. She has a large van and my cats were able to eat and use the litter box during the ride. She sent me updates via text as she hit each state on the drive. She got to my apartment at 1:30 am and helped me get the cats and their things inside, all with a smile on her face after a 15 hr drive. I would definitely book with Deborah again, she was wonderful.
By Shaina L.
Eric went above and beyond! He constantly kept in touch and monitored my puppy the entire time. He shopped for supplies and was trustworthy.
By Alissa R.
Quick response to issues when they happened, fast response from people shipping, good prices from shippers
By Ashlyn H.
Thanks for setting us up with a great shipper! We had a wonderful experience with Karen and will plan to work with you again for future shipment requests.
By Jitu S.
It was so easy to write out what i was shipping and since I was able to look at the people bidding it was so easy to pick who I wanted to use.
By Darryl Deej P.
