Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,209 reviews
CitizenShipperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,398 reviews with 5 stars · Clear filters
The website was great! I plugged in my puppy’s info and when and where I needed him to be transported. Ten minutes later I started receiving bids from different drivers and was reading the drivers reviews. Very easy and smooth process and I highly recommend this platform for pup transport needs.
By Alejandra P.
My goodness, where do I start? D.J. provided excellent information, care and details every step of the way. He sent pictures and updates of my boxer Blue to help ease my anxiety about such a long trip. Oh and he provided a great reasonable and competitive price. I 100% recommend him for your pet transportation needs! He is awesome 🤩
By Mizzus B.
I used CitizenShipper, specifically Home Sweet Home Pets and Tow Services, to ship my new kittens from KY to NJ last week. I was so apprehensive about using a site like this....however the site was so easy to use and Terry from HSH made their journey here so smooth. I highly recommend using this company.
By Lauren G.
This company was awesome to work with and they took very good care of my dog the whole way! I got updates every couple of hours and texts saying where they were at. I would highly recommend these ladies!
By Aclark
Citizen Shipper responded immediately with questions I had, even though it was a weekend. The Alpha Team I chose to transport my dog were awesome. Timely and considerate .. felt like family
By Amy F.
At first I was not familiar with the service, but I was amazed so receive so many quality bids on my transport so quickly. Amazing service connected me with an outstanding puppy transport partner. Thank you!
By Greg C.
Super great experience!
By Jordan
Drivers were prompt and gave our dog lots of love. They texted frequently and sent pics along the way.
By T P.
