Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,209 reviews
CitizenShipperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,398 reviews with 5 stars · Clear filters
Baileys Best Transport was excellent transporting our black brindle with tiger stripes Miniature Bull Terrier puppy AR-San Antonio TX
By Clayton E.
Response from CitizenShipper· Oct 7, 2019
Thank you Clayton, we hope to have you as a satisfied customer for many more shipments and years ahead! :)
First i want to say that Melinda is the nicest person you’ll ever meet. I was so nervous about using this service but once I met Melinda, my worries went away. You can tell she is very experienced as soon as she meets your pets. Melinda was very thorough throughout the transportation process. She had a tough job taking my 3 dogs across the US but she was excited for the adventure. She sent many pictures and updates daily. You can call her anytime as well which is nice. She takes her job very seriously and LOVES on your pets so much. My dogs missed her when she left so I knew they had a great time. It was like a mini vacation for them as they traveled with her. If you want a safe, loving, wonderful experience-book with Melinda:).
By Kendra S.
Response from CitizenShipper· Sep 27, 2019
What an awesome story Kendra, we sincerely appreciate you for sharing. We encourage you to send us a photo of your three loved ones or share it on our Facebook page with the rest of our community! :)
Great Service great price received multiple competitive bids from qualified transporters, site is very user friendly , pup delivered on time with care
By PJ W.
Response from CitizenShipper· Sep 27, 2019
Thank you for your comments PJ, we look forward to provide a quality service to you for any future shipping needs! :)
Would definitely use again. Seamless experience. Friendly and courteous. Provided pics and updates regularly.
By Melissa F.
Response from CitizenShipper· Sep 27, 2019
Thank you for your review Melissa! :)
Catherine Matthews is a great transporter for any animal great communication and timely pickup and dropoff Book her
By Cookie
Response from CitizenShipper· Sep 27, 2019
Thank you for you kind words and recommendations Cookie :)
we had a great experience with Michael and his partner they drove 9hrs one way with my puppy and still had two more to deliver I would recommend them for shipping
By Lynda M.
Response from CitizenShipper· Sep 27, 2019
Thank you Lynda, we hope to serve your shipping needs again it the future :)
Great service! Easy to use and affordable!
By Beckie N Timothy M.
Response from CitizenShipper· Sep 27, 2019
Thank you very much for your review Beckie!
Bryan gave me an excellent experience transporting my dog and cat across the country. Bryan was fairly priced and most importantly, Bryan cared deeply about the pets he transported. Bryan sent me twice daily texts and pictures of how my guys were doing on the trip and where he was. Bryan treated each pet as an individual and listened to the needs of each pet. It meant so much to me that he let my little dog ride with him and his son instead of in a crate and he also had great patience with my difficult cat. I would highly recommend Bryan and trust him to take care of my pets again!
By Sarah F.
Response from CitizenShipper· Sep 27, 2019
Thank you very much for your review of Bryan's service Sarah, we encourage you to share your excitement with the rest of our community on social media! :)
