Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,209 reviews
CitizenShipperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,398 reviews with 5 stars · Clear filters
I needed to ship animals one way for a cross country move. The website interface was easy to use and made my job a little easier.
By Stephanie Y.
Response from CitizenShipper· Nov 11, 2019
Thank you for your review Stephanie, we sincerely appreciate your positive feedback and look forward to be there for your future shipping needs! :)
They delivered my pup safe and sound and kept me updated during the ride. They were Easy to work with. I would definitely recommend them and Would use them again
By Carlie G.
Response from CitizenShipper· Nov 8, 2019
Thank you for your review Carlie, we appreciate your recommendations and look forward to have you use our services again in the future :)
Our puppy arrived earlier than expected and was taken well care of! Kathy let us know every step of the way how they were doing and got here an hour ahead of schedule!!
By Kristin F.
Response from CitizenShipper· Nov 8, 2019
Thank you so much for your kind words Kristin, we're happy to hear everything went smooth with your delivery :)
Very easy experience. I am very glad I decided to use this company for delivery of my kitten. The driver kept me updated the entire time so there were no surprises. Will definitely use again!
By Jenn
Response from CitizenShipper· Nov 8, 2019
Thank you for your review Jenn, we appreciate your recommendations and look forward to have you use our services again in the future :)
Citizenshipper provided prompt transporters and when one cancelled the day before puckup, Citizenshipper found a top transporter and refunded the finding fee for the first transporter
By Brad C.
Response from CitizenShipper· Nov 8, 2019
Thank you so much for your honest feedback Brad, cancellations sometimes occur, but we're glad we were able to help you find the perfect match on the second occasion. We hope to have you as a valued and loyal customer for many years ahead! :)
I used citizenshipper to send my fur babies from Fl to CT and I was very pleased with the service. I was matched quickly and the match was very Polite and trustworthy. I’d definitely recommend them!
By Mady G.
Response from CitizenShipper· Nov 8, 2019
Thank you Mady, we're very happy to hear that you've had such a wonderful experience using our website! :)
EXCELLENT COMPANY TO WORK FOR IM VERY HAPPY WITH ALL IM DOING
By Louis H.
Response from CitizenShipper· Nov 8, 2019
Thank you for your review Louis, we appreciate your recommendations and look forward to have you use our services again in the future :)
Jump Express did an amazing job with my puppy and his transportation. I highly reccomend then to anyone. They did so much it will be to much to type down. I absolutely love theor work ethics and personalities
By KOBE and M.
Response from CitizenShipper· Nov 8, 2019
Thank you for your review Kobe, we appreciate your recommendations and look forward to have you use our services again in the future :)
