Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,209 reviews
CitizenShipperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,398 reviews with 5 stars · Clear filters
Great site, easy to use and helped us find our perfect delivery driver! Highly recommend!
By Sandrella S.
Response from CitizenShipper· Feb 21, 2020
Thank you for your recommendations Snadrella, we are happy to hear you had such a great experience with your driver found on our site! :)
Great services, always was in communication with me.
By Ramon A R.
Response from CitizenShipper· Feb 21, 2020
Thank you Ramon! :)
We were looking for a way to get our puppy home. We found a dog who was too big for air transportation and we didn’t have the time to needed to go pick him up especially when we have 14 month old twins. After having to pass on getting one puppy due to not knowing how to get him home I did an internet search for pet ground transportation. This was our first time ever looking or needing such a service so I was so lucky to come across their website. It was aGreat value and great service. It was easy to create a post on the website. And only took a few minutes.I was amazed at the number of quotes I received in such a short amount of time. Every time I got a quote I received a text message with a link for easy access. Accepting the quote was very straight forward and payment was quick and easy. I was able to get quick response from customer service after my initial driver canceled less than 24 hours before she was supposed to pick him up. Which made us scrambled for another driver. Living on an island makes traveling one step harder and I will be looking to there site for any other transportation needs. We were able to get our puppy home with short notice. After our original driver canceled last minute we were able to get a new driver within less then 24 hours notice. Larry was our driver and He was easy to communicate with. He traveled during winter over a snowy pass. He sent updates and our dog was able to ride in comfort. He even made a ferry ride to deliver our boy. Best Valentine’s Day present ever. Highly recommended for pet transporting! Thanks again.
By Jill A.
Response from CitizenShipper· Feb 21, 2020
Wow Jill, we are so happy to hear about your amazing experience! We hope you had a great Valentines Day with your loved one and truly appreciate your feedback. We look forward serving you for any future shipping needs! :)
My shipper was excellent. She kept me updated the whole was and was great priced. I highly recommend
By Morgan B.
Response from CitizenShipper· Feb 14, 2020
Thank you very much for your review Morgan, we're happy to hear everything went smooth during your pet transport and look forward to help you find a driver for all your future shipping needs :)
Great job couldn’t have asked for a better service.
By Theresa H.
Response from CitizenShipper· Feb 14, 2020
Thank you very much for your feedback Theresa :)
Easy to use helpful staff great service
By Kenneth B.
Response from CitizenShipper· Feb 14, 2020
Thank you for your review Kenneth! :)
Citizenshipper was a site I had no prior knowledge of. Before using it I began doing research on the site, the model, and how it works and everything checked out so I decided to give it a try. It was by far the best decision I could’ve made! Citizenshipper saved me a ton of money on shipping my pet! I immediately got ton of offers and because I received so many I was able to negotiate with my drivers to get the best deal. CitizenShipper connected me with people who were very professional, very responsive, and were able to be held accountable. Before CitizenShipper I had contacted American Airlines, Southwest Airlines, and a pet ground transporting agency, and none of them gave me the adaptability and professionalism I got with CitizenShipper. Plus I ended up saving a ton of money! I trusted a CitizenShipper with my pet, and I was not let down!
By Travae D.
Response from CitizenShipper· Feb 14, 2020
Wow, this is amazing to hear Travae! We are extremely happy to know that you found CitizenShipper to be such an useful service for your needs and also an affordable one too! We hope that you'll be spending an amazing time with your pet and we're more than happy to help you find a transporter on our site for your future shipping needs! Have a great weekend! :)
The driver was awesome... stayed in contact with us the entire trip... we definitely recommend this driver and service!!
By April P.
Response from CitizenShipper· Feb 14, 2020
Thank you very much April, we sincerely appreciate your kind words and wish you a wonderful weekend! :)
