Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,209 reviews
CitizenShipperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,398 reviews with 5 stars · Clear filters
puts you in contact with various people to complete a task for you
By Ay'Anna B.
Response from CitizenShipper· Apr 23, 2025
Thank you for sharing your experience! We're happy to hear that our platform was able to connect you with reliable transporters. We’d be honored to help again in the future! -Karla
She is very very professional and goes above and beyond for your pet. This was my dog’s first time traveling and being away from us this long and was very scared and snappy at Tracy but she knew how to handle her and care for her. I couldn’t ask for a better person to transport my dog across states. I definitely recommend her.
By Leslee W.
Response from CitizenShipper· Apr 24, 2025
Leslee, thank you so much for your kind words and recommendation! We're so glad Tracy was able to provide the care and professionalism your pup needed, especially during such a big and unfamiliar journey. It's never easy being apart from our pets, but knowing they're in compassionate and capable hands makes all the difference. We’re so happy everything went smoothly and truly appreciate you sharing your experience!-Karla
My CitizenShipper, Michael T, helped me get a chair from Boulder to the Bay Area. He did an exceptional job! He and his drivers were professional at both pickup and delivery. He was a great communicator, coordinating effectively with the person at the pickup location, and keeping me apprised of the delivery status at every step. His price was great, and the chair was delivered in perfect condition as promised. I would use him again!
By Kate G.
Response from CitizenShipper· Apr 23, 2025
Kate, we're so glad to hear everything went smoothly with your shipment! It's great to know that your driver and his team provided professional, reliable service from start to finish. Thank you for sharing your experience. We’d be more than happy to assist again in the future! -Karla
I had a dachshund transported from Alabama to Georgia via Citizenshipper.com, and I have nothing but good things to say about this business. The website was easy to navigate, prices were reasonable, and there were tons of drivers to choose from. Each driver had a profile and a rating that made it easy to choose someone you would feel comfortable with (based on your personal preferences). I highly recommend this website to anyone looking to transport a pet. Wonderful experience!
By Nicole
Response from CitizenShipper· Apr 23, 2025
Nicole, thank you for sharing your experience! We're thrilled to hear that everything went smoothly with your dachshund’s transport and that you found the website easy to navigate and full of great options. Providing a safe, simple, and trustworthy way to connect with reliable drivers is what we aim for, and it’s wonderful to know we met your expectations. We truly appreciate your recommendation and would love to help again whenever you need us! -Karla
Citizenshipper is amazing, they let you put in the type of transportation needed, you get a bunch of quotes to choose from and not pressured and able to pick the best one out of a bid. You then speak with the drivers and they have a page where you can see recent reviews and decide based on that. Everyone is very friendly and supportive and great communication. Will definitely use this site again and recommend it to others
By Samanda M.
Response from CitizenShipper· Apr 23, 2025
Samanda, we're thrilled to hear that you had such a great experience using CitizenShipper! It’s our goal to give customers the flexibility and transparency they need to find the right driver for their transport. We're happy the review system and communication helped you feel supported every step of the way. We’d be honored to assist you again in the future! -Karla
CitizenShipper is a good marketplace of folks that will help you haul things from point A to B reliably. I found K&M through CitizenShipper and they did a great job hauling our boat!
By JD
Response from CitizenShipper· Apr 24, 2025
Thank you for sharing your experience! We're happy to hear that you found a reliable transporter through CitizenShipper and that K&M took great care of your boat. It’s always great to see things go smoothly. We appreciate you choosing us and look forward to helping again whenever you need! -Karla
Our shipper Desiree was fantastic! This was a great option when dealing with a large family or personal move. Highly recommend this service.
By Nick M.
Response from CitizenShipper· Apr 23, 2025
Nick, we're happy to hear that Desiree provided such a great experience! Thank you for choosing CitizenShipper to support your move. It means a lot to know that our platform helped make things easier during such an important transition. We hope to assist you again whenever the need arises! -Karla
The company reached out to me and was very responsive. I would look at all the reviews with each person you’re shipping with as this is just a platform connecting you with other shippers. Be careful of who you hire and do your research.
By Angela W.
Response from CitizenShipper· Apr 21, 2025
Hi Angela, thank you for taking the time to share your experience. We are truly sorry to hear about the distress this situation has caused you and your beloved pet, and we deeply regret any worry it has brought. We completely understand how deeply important your pet’s well-being is, and want to reassure you that their safety is always our highest priority. Since your initial outreach, we have handled your case with care and urgency. In situations like this, it is our policy to conduct a thorough investigation and take appropriate action based on our findings. We take reports of this nature very seriously and are grateful for the trust you placed in us to review and address the situation. Please know your concerns have been handled with the utmost thoughtfulness, and we remain here to continue supporting you. -Karla
