Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,209 reviews
CitizenShipperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 341 reviews with 4 stars · Clear filters
Everything was great when I spoke to the owner (Corey). The other person I dealt with was a poor communicator. They took excellent care of my poodle! He arrived earlier than expected! Thank you Hound Haulers. I’d use them again, but won’t deal with poor communication!
By Beloved F.
Good quantity of people looking to assist everyone in need. Every time so far, lots of straight up honest responses. Didn't matter if they were available or in the area or the alternative, always get straight answers. Bad side is the site and individuals are occasionally a bit greedy. I calculated costs of my trip to have an idea what to expect bids range. My calculation was $150, lowest bid ever was $200+site fee of $40, but less than another hundred and site fee was almost double. This shipment the driver was thoughtful and prompt to respond every time, puppy looked so happy when he got here and very tired, yet still wanted to play with his new friend. I was informed of a possible play stop on his private property of several acres and pup wants to go back.
By Kitrinne A.
Response from CitizenShipper· Apr 15, 2020
Thank you for your review, we're happy to hear that you were able to find a driver according to your needs. Do not hesitate to use our marketplace again whenever you need anything transported. Stay safe! :)
Easy to use. Many options.
By Leslie L.
Response from CitizenShipper· Apr 15, 2020
Thank you Leslie :)
We wanted to move 4 pets. we got plenty of options for the job and it went reasonably well given current circumstances
By Dave W.
Response from CitizenShipper· Apr 10, 2020
Thank you, we appreciate the kind words and look forward to help you find a driver for you future shipping needs :)
Easy site to use, lots of bids to check into, good shipper, fast service by James A.! Would use him again.
By Chris-Brenda Brunner W.
Response from CitizenShipper· Feb 21, 2020
Thank you very much for your review! :)
The couple was extremely kind and nice! Our bulldog was in good health and got there safely! The only thing I wish was that there was better communication! I had to text to get any updates or pictures. If they could just follow through with the every 3-4 hours like they promised then I would have been worry free! But again, our dog was safe.
By Jamie M.
Response from CitizenShipper· Feb 11, 2020
Thank you for your feedback Jamie, we are happy to hear that despite the lack of communication your loved one was safely delivered to you, and we hope that the next time you choose a driver from our site, things will work out as agreed upon. We wish you wonderful time with your pet! :)
Driver was reasonably priced, delivered our puppy In a reasonable amount of time with good communication. The fee you pay the driver is separate from the fee you pay the service. This was our 1st time using this service and will probably use it again in the future if we needed to
By Jenny G.
Response from CitizenShipper· Feb 11, 2020
Thank you very much for your feedback Jenny, we sincerely appreciate your kind words and look forward to help you choose the best driver for your needs in the future! :)
I used CitizenShipper for the first time when needing to get my new puppy from MI to NC. I got a ton of bids very quickly and started asking questions and gathering information. It was easy and a great experience and I learned a lot. I finally found just the right fit with Huron Valley Pet Transport.If you need safe and care-filled transport of your precious animal companion - definitely contact Kym at Huron. She brought my Sheltie pup Griffin 800 miles to me - and he was so calm and happy when I finally got to 'meet' him! Kym sent photos and videos along the way and kept me 'pup-dated' throughout. I felt so relaxed with Griffin in her care for the drive. He had clearly been taken care of and adored - and got a little leash learnin' too! Thank you, Kym! You and Jim are the best! I am so glad I chose you to bring my fur baby to his furever home! <3 🐾
By Hillary H.
Response from CitizenShipper· Jan 31, 2020
Thank you very much for such a thoughtful recommendation Hillary, we sincerely appreciate the kind words and look forward to help you find a driver for your future shipping needs! :)
