Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,209 reviews
CitizenShipperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 341 reviews with 4 stars · Clear filters
Drivers did their best, my female boerboel looked happy when they delivered her. Some times they didn't pick up the phone, most likely they were sleeping or bad coverage area. They forgot to deliver her blanket as well as the collar. I'm satisfied but there is a space for improvement.
By Karim
Good resource for locating pet transferring companies. They communicate via email to answer your questions within 24 hours. I do wish there would be a person to speak with as I was new to this type of system. The $159 charge at checkout surprised me after I scheduled with my selected pet transfer.
By Marlene S.
Booking fee is high
By Shariq M.
Good service for making the connection between shipper and transporter. Fee for service is a little high however.
By Dick
As far as finding reliable, background checked drivers to take just about any thing anywhere I would give CitizenShipper 5 stars. The same for the ease and efficiency of making the connection and securing the booking with your chosen driver. But I feel the$500 booking fee to CitizenShipper is a bit steep for what they don't provide and for which there seems to be a need. There is no mechanical or emergency assistance for the drivers once they are on the road. Once a driver is engaged there appears to be no obligation on the part of CitizenShipper to ensure your transport is completed. If something devastating happens to your driver, CitizenShipper does not step in to help the driver nor the customer. The customer my have no way of knowing nor any avenue for compensation. It is all between the driver and the customer.
By Chris H.
Smooth process
By Mark F.
A little pricey but works well very hard to call and actually talk to a person if you have a problem!
By Customer
Maybe I missed it but the fees that were charged by Citizen Shipper separate from the carrier's fees, weren't clearly made available so when I saw I was charged roughly $80 on top of my carrier's fees I was a bit surprised.
By Kathy S.
