CitizenShipperReviews of citizenshipper.com

The cost for using the platform is VERY VERY high and runs just shy of 15%. My personal opinion is : paying a brokerage of 15% on multiple hundred dollar contract is very irksome. The person who actually did the contract was very very nice. I have no complaint about the actual shipment and would hire the same person again.

Worked well at helping me find a shipper, but kept asking for money after I paid.

Got them there safe but lack of comunication on the status and when dropped off i never receive my 2 dogs chokers back.

My driver Todd was absolutely - CitizenShipper itself re: communication, needs to be reviewed possibly. Todd was incredible and amazing - I would use him again to transport anything, particularly another 4-legged baby!! I can't say enough wonderful things about him. My concern and frustration was regarding Citizen Shipper and their process for communication about pricing. When I got the bid I thought that was it; I think on the website it needs to be really clearer that there's a fee that goes to them outside of what you pay the transport driver for the shipment. A breakdown of pricing directly on the site would further help the client feel comfortable as I actually thought I was possibly being scammed as I couldn't see anywhere on the site the payment I had made, what it was for and where it went. I would look to use them again - please update the portion mentioned about as that is where my heartburn came from the most regarding this whole transport. Thank you for providing this service in organizing shipments for people.

Good site, got some hits faster than uship. I have used uship several times, this was my first booking with citizenshipper. Pricing was good, agreed on a bid, go to book and.... there it is, the fee. On top of the bid price. I would prefer that CS be upfront and display bid prices that include the fee, rather than surprising you at the booking. Other than that, the shipment went smoothly.

First time user of Citizen Shipper. Had an issue where bids submitted on my shipment were lost due to an IT upgrade to their dashboard software. Customer service made an effort to get the shippers to rebid however only received one. In the end I accepted the shipper and all went very well with the shipment. I wish I had more bids to choose from as not sure that could have been less $. Driver bios and others comments were extremely useful in making decision to select the shipper. An enhancement to your site that would have helped me would be for the bidder to be able to comment on shipping method. For example, I would have been willing to pay more for enclosed vs open trailer. Bump in the road but turned out OK so would give Citizen Shipper another try when needed.

The service is easy to use and there is flexibility but I had some disagreements with the driver. Some of it was on me but I came through and kept my word. He didn't but in the end we both got what we contracted for.

I loved the opportunity to use citizenshipper, but the problems I faced with the online mobile experience made my life just a little harder. Trying to communicate with my shipper was difficult sometimes, and in general there are web site bugs. That being said, my shipment arrived early and everything was wonderful. Our driver was a kind man. It's such a great concept and I look forward to using again, I just hope the web experience is more flowing, or there is an app.