Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,209 reviews
CitizenShipperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,398 reviews with 5 stars · Clear filters
the experience was very great everything when smoothly!
By zack
Response from CitizenShipper· Jul 8, 2026
Zack, we're so glad to hear your transport went smoothly and that CitizenShipper helped provide a safe travel experience! Thank you for choosing us, and we hope to assist you again in the future.
CitizenShipper made it easy to connect with and compare pet transport people!
By James S.
Response from CitizenShipper· Jul 8, 2026
James, we're so glad the process was simple and easy to navigate. Thank you for choosing CitizenShipper to compare transporters and find the right fit for your beloved pet.
This was the 2nd time using this platform and it was very easy to log in, post my request and then get immediate feedback/bids from potential vendors. When one vendor could not meet my needs I got quick help from customer service and a credit and found a new provider quickly. I highly recommend.
By R. S.
Response from CitizenShipper· Jul 8, 2026
Thank you for choosing CitizenShipper for the second time! We design our marketplace to make finding vetted, professional transporters as easy as possible. While we always aim for a perfect first match, we know that plans change, which is why our Booking Assurance Guarantee and support team are always ready to step in and help you pivot smoothly. We truly appreciate your recommendation and are here to help whenever you need transport in the future!
Fantastic experience!!! Awesome care given to my skittish cat. Over 1100 miles and Adam K took excellent care of her. No escapes (which happened on her previous moving day), and arrived safe and sound. Adam K even brought her crate into her new home before opening the door to let her out, just in case. He gave multiple updates during trip. everything went on time as promised. Adam K’s quote was more than fair. I would absolutely use citizen shipper again.
By Susan
Response from CitizenShipper· Jul 7, 2026
Susan, thank you for taking the time to share your experience! It's wonderful to hear that your furry friend arrived safely after such a long journey. We're so glad Adam took the extra precaution of bringing her crate inside before opening it, giving her a safe and comfortable start in her new home. Thank you for choosing CitizenShipper and for trusting one of our experienced transport professionals with such a special member of your family!
My experience with CitizenShipper was a positive one. My dog got lost while we were on vacation, I used their website to locate someone to transport him to me 10 hours away. Within an hour I had a plan for the next day to get my dog back. I would highly recommend CitizenShipper to anyone in need of pet transport.
By Rebecca P.
Response from CitizenShipper· Jul 6, 2026
Rebecca, we're so glad your beloved companion made it back to you safely. It truly made our day to hear that we were able to help reunite you and that you had a transportation plan in place within an hour when you needed it most. Thank you for trusting CitizenShipper as your trusted pet travel service. We wish you and your beloved dog many more happy years and wonderful memories together!
I had a great experience on CitizenShipper. My adopted dog was driven from Texas to NY. It was an easy process to find a trusted driver. The company I worked with took such great care of him. I have nothing but great things to say!
By Claire H.
Response from CitizenShipper· Jul 6, 2026
Claire, bringing your adopted pup all the way from Texas to New York is such a special journey, and we’re so glad we could be part of it. It’s wonderful to hear that CitizenShipper helped you find a trusted driver and that your transporter provided the care and attention your new companion deserved. Thank you for trusting us with such an important trip and for recognizing the value of safe, responsible pet transport.
We found PawTrek Transport through Citizen Shipper. Our cats made it safely and well care for all on a cross country move.
By An
Response from CitizenShipper· Jul 6, 2026
An, thank you for trusting CitizenShipper with a cross-country move! We're so happy to hear that PawTrek Transport took great care of your cats and that they arrived safely. We're proud to connect pet owners with professional pet movers who make journeys like yours a little easier!
Wonderful experience, from beginning to end. Would definitely recommend and use again.
By Mike S.
Response from CitizenShipper· Jul 6, 2026
Mike, thank you for taking the time to leave such a kind review! We're so happy to hear that you had a great experience with CitizenShipper from start to finish. We truly appreciate your trust and are always here if you need transportation services dedicated to pet safety in the future!
