Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,209 reviews
CitizenShipperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 145 reviews with 3 stars · Clear filters
We are a hot shot company we hauled a boat from TX to fl the customers were very understanding we bid and got job but was not informed of it being oversize but customer agreed to pay for permits and was a great load for us to to our new friends in Davie FL and hope to have a very good friend from this adventure we have experienced
By Lambsevenllc
Got 20+ referrals. People should know those referrals come at a high price, for me it was $120. Then you select the transporter from their services offered and price they quote you. I read CitizenShippers blurb, and trust me they guarantee virtually nothing, and cover virtually nothing. It comes down to between you and the transportetou., May i recommend one for you to select one who does solo moves. Quicker, safer, and MUCH faster. I had a great transporter. Read EVERYTHING!
By Sally
The fee for 501c3 rescues is mostly cost prohibitive, please try to work on this. Thank you
By Debra
The system keeps having so many problems and it makes the interactions with the customer not so pleasant. I’ve missed out on several potential customers because of the system freezing, lagging and or just not sending or receiving messages. When you contact anyone about the issue they always tell you to perform the same steps as if the problem is on your end. I continue to use them because they are a good resource but I wish that they would fix this problem and also come out with an app so that I don’t have to keep going to the main site!
By Latasha
I needed help on redirect as I had used your site before and it would not let me log in correctly. Helper was good as she sent me a different way link to log in and it worked. Site is hard to use and I needed help. Not good in this day and age of web building.
By robert B.
I only had one person respond, and they didn't read my ad completely, as there vehicle wasn't strong enough to haul what I needed. I still need the item hauled, so please, feel free to inquire, if you want
By Tammy A W.
Very pleased with my transporter that we chose and the services she provided. We could have done without the outrageous Citizen Shipper fee that they charge separately from the actual transporter. The fee alone was almost $200 just for utilizing their service. I understand everyone has to get paid but $200 for just booking for a transporter is insane!
By Ashley K.
Response from CitizenShipper· Apr 15, 2022
Hey there, thank you for reaching out and we appreciate your feedback. When it comes to fees we are very transparent we even have an article clearly outlining the fee structure. - https://citizenshipper.zendesk.com/hc/en-us/articles/202363429-Standard-Shipping-Fees hope the above is helpful. Please reach out to [email protected] if you have any more questions.
I feel that Citizenshipper has too much of an upcharge for the use of their site.
By Chrissy
Response from CitizenShipper· Apr 15, 2022
Hey there, thank you for reaching out and we appreciate your feedback. When it comes to fees we are very transparent we even have an article clearly outlining the fee structure. - https://citizenshipper.zendesk.com/hc/en-us/articles/202363429-Standard-Shipping-Fees hope the above is helpful. Please reach out to [email protected] if you have any more questions.
