Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,209 reviews
CitizenShipperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 341 reviews with 4 stars · Clear filters
Beware of scammers, if they don't have a background check and their identity isn't verified, don't even respond to their messages. I think they shouldn't even be allowed to message you without doing these things first. Overall good site if you find the right driver but some try to ask for more way too much money.
By Jonathan
After the company I initially booked with started changing timelines despite a prior agreement, I was ready to walk away. But the voucher allowing me to apply that booking fee to another transporter enabled me to find someone who did the perfect job transporting my elderly parents dog 900 miles quickly, safely, and kindly. I will recommend citizenship or but also that people be vigilant. It is too bad that some of the vendors who list with you are willing to misrepresent themselves up front. Thank you
By Carol C.
The site is easy to get started with a transport request. Bids from perspective transporters pop up. Showing at the same time users are able to read bids, respond, and research perspective transporters. I experienced a fall-out with my first transporter and had to scramble to find a new transporter. Useful guides how to cancel the first booking I still never found. Customer Service responded even on a weekend how to get a refund on my booking fee ~ thanks Sam! My only recommendation for improvement: I still have no idea how to cancel a transport request, both the one that never happened and the one that occurred. I had a successful transport experience with Puppy Love Relocating and am so greatful for this site.. very helpful when you're so far away.
By TC C.
Ther service is great because it provides an easy way for folks to fulfill a need. However, the site fee is a bit much.
By RICH
I like the platform alot. Easy to figure out and get through the process. Bids were very quick and easy to pick from. I do wish there was an option to send a Thank You Email to all those who bid but didn't work for me. Just a show of appreciation once I made a choice. I don't like the prompt, when conversing numbers, that assumes we are setting a price. You cannot move forward in a conversation till you fill a number in and that is not always what we are referring to. Get rid of that box. I also think Citizen Shippers Fee is too high. $25 is realistic as there is a lot of activity so you make plenty. Money is tight and pricing 1/3 the cost to ship as a fee is really high.
By Crystal S.
Response from CitizenShipper· Apr 27, 2023
Thank you for your valuable feedback on our platform. We are glad to hear that you found it easy to use and that you received quick bids from transporters. We appreciate your suggestions for improvements, including the option to send a Thank You Email to bidders and the removal of the mandatory number prompt when discussing pricing. We will consider these ideas as we work to enhance our platform and make it more user-friendly. Regarding your concerns about our fees, we understand that cost is an important factor for our customers. The fees we charge help us maintain the platform, improve our services, and provide customer support. However, we will take your feedback into account as we assess our fee structure to ensure we provide a fair and competitive service. If you have any further questions or suggestions, please feel free to reach out to us at [email protected]. We value your input and are committed to providing the best possible experience for our customers. Thank you for choosing CitizenShipper, and we look forward to serving you in the future. Sincerely, CitizenShipper Customer Support
Fees are a little pricy. Overall a great service and a good transporter.
By Chris G.
Response from CitizenShipper· Apr 27, 2023
Thank you for your feedback. We are pleased to hear that you found our service to be great and that you had a positive experience with the transporter you chose. We understand that cost is an important factor, and we appreciate your input regarding our fees. We continuously strive to provide a fair and competitive pricing structure while maintaining the platform, improving our services, and offering customer support. Your feedback is valuable to us, and we will take it into consideration as we work to enhance our platform and services. If you have any further questions or suggestions, please feel free to reach out to us at [email protected]. We look forward to serving you again in the future.
Ease of use. Glad I did not have to submit insurance claim but, felt peace of mind knowing I had it in the event something were to happen. Would definitely recommend!
By Patrick F.
Response from CitizenShipper· Apr 27, 2023
Thank you for your positive feedback and recommendation! We are delighted to hear that you found our platform easy to use and that the availability of insurance coverage provided you with peace of mind. At CitizenShipper, we strive to offer a seamless experience and ensure that our customers feel secure and confident throughout the shipping process. Your satisfaction is our top priority, and we are glad to have been able to meet your expectations. If you have any further questions or need assistance in the future, please feel free to reach out to us at [email protected]. We look forward to serving you again! Sincerely, CitizenShipper Customer Support
Great tool and efficient
By Elizabeth
Response from CitizenShipper· Apr 27, 2023
Thank you for your positive feedback! We are thrilled to hear that you found our platform to be a great tool and efficient for your needs. At CitizenShipper, we work hard to provide a seamless experience for our customers, and it's always rewarding to hear when we've succeeded in meeting their expectations. If you have any further questions or need assistance in the future, please feel free to reach out to us at [email protected]. We look forward to serving you again!
