Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,209 reviews
CitizenShipperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,398 reviews with 5 stars · Clear filters
Great experience
By Tim B.
Response from CitizenShipper· May 22, 2024
Thank you for sharing your experience with us. We greatly appreciate your feedback, and we're thrilled to hear that you had a great experience overall. Should you have any further questions or need assistance with anything, our dedicated Support Team is here to help. You can reach out to them at [email protected] for personalized assistance.
Great, answerd questions real fast. Would order from again
By KAREN J.
Response from CitizenShipper· May 17, 2024
Thank you for your positive feedback and for appreciating the quick response time from our team! We're delighted to hear that your experience with CitizenShipper met your expectations and that you would use our service again. We strive to provide excellent communication and service. Should you have any further questions or require assistance, feel free to reach out to our support team at [email protected]. We're here to help and ensure your future experiences are just as satisfactory. Thank you for choosing CitizenShipper, and we look forward to serving you again! Warm regards,
Good customer service and trustable resource to have your pet relocated.
By Nacha
Response from CitizenShipper· May 17, 2024
Thank you for your kind words and for trusting CitizenShipper with your pet's relocation. We're glad to hear that you experienced good customer service and found our platform reliable. We strive to provide a positive experience for all our customers and their beloved pets. If you have any further questions or need assistance in the future, please don't hesitate to contact our support team at [email protected]. We’re here to help! Thank you for choosing CitizenShipper, and we look forward to assisting you again. Warm regards,
User friendly website, excellent response with estimates from providers, outstanding service with selected provider.
By Drew W.
Response from CitizenShipper· May 17, 2024
Thank you for your positive feedback on your experience with CitizenShipper! We're delighted to hear that you found our website user-friendly and were pleased with the responsiveness and service of your selected provider. We strive to maintain high standards and appreciate hearing when we meet them. If you have any further needs or would like to share more about your experience, please don't hesitate to reach out to our support team at [email protected]. We're here to help and ensure your satisfaction with every shipment. Thank you for choosing CitizenShipper, and we look forward to assisting you again in the future! Warm regards,
Absolute confidence that our dog was in good hands!!!
By Jack S.
Response from CitizenShipper· May 17, 2024
Thank you for trusting CitizenShipper with the transportation of your dog. We're delighted to hear that you felt confident in the care provided by our transport partner. Your satisfaction and peace of mind are our top priorities. We appreciate your feedback and look forward to continuing to serve you with the same level of trust and excellence. Should you need any assistance or have further questions, please feel free to reach out to our support team at [email protected]. We’re here to help! Thank you for choosing CitizenShipper, and we hope to assist you again soon! Warm regards,
I needed the kittens transported to me from Arizona, and Citizen Shipper was the best experience I ever had! Much better than pet cargo flights!
By Amy T.
Response from CitizenShipper· May 17, 2024
Thank you so much for sharing your positive experience with CitizenShipper, especially in comparison to pet cargo flights. We're thrilled to hear that your kittens' transport from Arizona went smoothly and that you were satisfied with the service. We appreciate your feedback as it helps us ensure continued high standards of care and service. If you have any further needs or questions in the future, please don't hesitate to reach out to our support team at [email protected]. We're here to help! Thank you for choosing CitizenShipper for your transportation needs, and we look forward to serving you again. Warm regards,
Outstanding experience with T & T Transport service specifically and would highly recommend them for any type of transport but especially live animals. Fair price with lots of love and care for precious cargo, including cross country trips. Reliable team, fun to work with!
By LJ
Response from CitizenShipper· May 17, 2024
Thank you for your outstanding review and for recommending T & T Transport service via CitizenShipper! We're thrilled to hear about your positive experience, especially regarding the care and attention your precious cargo received during their cross-country journey. Your feedback is very encouraging and helps us continue to connect customers with reliable and caring transporters. Should you have any further questions or require assistance in the future, please don't hesitate to contact our support team at [email protected]. We're here to ensure your experience remains excellent. Thank you for choosing CitizenShipper, and we look forward to serving you again! Warm regards,
I had a great shipping experience. A very interesting idea getting shippers to compete for the shipment. I highly recommend CitizenShipper.
By Doc
Response from CitizenShipper· May 17, 2024
Thank you for sharing your positive experience with CitizenShipper and for recommending our service! We’re delighted to hear that you enjoyed the competitive aspect of our platform, which aims to provide both value and quality to our users. Your feedback is invaluable as we continue to enhance our service offerings. If you have any further insights or need assistance, please reach out to our support team at [email protected]. We’re here to help! Thank you for choosing CitizenShipper, and we look forward to serving you again. Warm regards,
