Direct Capital/CIT is very responsive &…
Direct Capital/CIT is very responsive & helpful
By Customer
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
525 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals.
CIT (cit.com) has 525 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
525 approved reviews, newest moderated first
Direct Capital/CIT is very responsive & helpful
By Customer
Loan process was quick and easy with friendly people.That was great. We have used them with other purchases before. But when we checked our account for first automatic payment- it was too much. We had had no communication and CIT just added insurance and deducted from of our account. We would have preferred a call, email or some communication before our account was deducted from and insurance was automatically added on making the equipment double insured.
By Silver Fox T.
The whole experience was really good! The process went very smooth and quick.
By Angie
It was great and easy dealing with you customer service was at a all time high I would highly recommend you to everyone Thanks you made it easy
By Steve H.
Awesome job with their process and customer service!
By Mark B.
It was very easy to deal with your company. Everyone was very nice and helpful. I would recommend this company to anyone starting a business or expanding 😇
By Little Jane L.
Great customer service and honest personnel.
By Ivette
Easy to work with and fast
By Juvenal