CITReviews of cit.com

I have had a Premium savings account with Cit for 2 years and have had no problems with them. I am surprised to read all the negative comments and no positive ones. I'm sure I am not the only one who has had good service from Cit. Makes you wonder if something is not right about these reviews. P.S. I know several other people who are Cit customers and have not had any problems with them. ?????

Customer service agent was very polite.

I have an amazing experience

I've had a CIT Platinum savings account open since September 2023 and I am very satisfied up to this date. I have transferred $ into the CIT savings account from various sources and have also transferred $ out of CIT to my IRA. Each transfer process was handled with ease and without any problems.

Most likely experience bank

Great experience working with this site

Update - 12/28/2023 Seems as though First Citizens Bank is addressing the shortcomings with their online CITBANK that I previously reviewed below. Citbank website portal has been greatly improved. It's much faster, less clunky and first glance it seems like maybe they have the online version of Bill Pay working correctly now. No more hangups. I had a feeling in time after purchasing Citbank First Citizens would get this corrected as I have been a First Citizens customer for a long time and their site always worked. Anyway it seems like all is good with the website now, I will update if any further issues. For now I am moving my rating from 2 stars to 4 stars until fully confirmed that it works as it should. I expect it should. ------------------------------------------------------------- Original Post - The good - Great savings interest rates The bad - Totally inept, incompetent division of First Citizen Bank. Summary- Decades of online banking, the experience with CitBank is quite scary that they are even in business. I have countless corrospondence with them. Their online checking and phone app is dysfunctional and their tech support clueless how to fix anything. To this day bill pay does not work on their website using Safari. Numerous attempts to contact tech support telling them it does not allow to add new payee's. Know what they instructed me to do? Add the payee on the phone app, then I can use the website to pay bills! My advice, stay away from this bank UNLESS you choose to simply use it for a great interest rate. Use that savings account to transfer money to a more competent online bank checking account. To this day *LOL* I cant believe I use CitBank it is scary but the savings rate is great other then that, its a "Nightmare on Elm Street"

CIT is a decent bank. I think the thing that makes it so frustrating is just the slow pace at which it transfers money from one account to another, especially from outside banks. It takes roughly 2 WEEKS to transfer in a chunk of money from another external, already verified bank account. Unbelievably ridiculously slow. SoFI takes 2 to 3 days! Kind of outweighs the higher interest rate CIT pays… they put a weeklong hold on the money, even after it’s been verified and removed from my other bank account.