CITReviews of cit.com

For the second term in a row, I didn't receive a CD renewal notice (as required by law). They automatically renewed it for 5 years at a very low rate. The first time this happened, I thought the renewal notice might have been lost in the mail. This time, it seems like standard operating procedure for CIT, hoping to keep my money for cheap.

Went through the lengthy process of applying for a savings account, including enteriing my SS#. At the end was told that they chose not to open an account for me. No reason was given. I called to ask the reason and was hung up on. I have excellent credit and relatively high net worth. The issue might be that, for protection againist ID theft, I have locked my credit with two of the credit agencies, in which case I could unlock it and they could do business with me. But we'll never know. Will invest elsewhere. UPDATE: Got a reply from CIT that they couldn't verify my ID. Probably due to my using a VPN, which I need to use if I'm entering my SS. If they had told me, we might have worked something out. Found out I'm already getting 4.98% on my cash at Fidelity.

UPDATE: The system WILL disconnect you from your account. You can log in; however you are not able to get to your information "You have not set up an account" Even if you have been making Deposits - have external account(s) set up.. You will not be recognized.. I got it fixed.. Disturbing to say the least.. I opened a savings account. I receive daily alerts of deposits, balance and I have another alert to notify "maximum balance". I went to the account to refresh "maximum balance to a another number. Apparently according to the site I don't have my account set up. I have ZERO $$$ in the account. I read the reviews talk to those who have an account with them. First Citizens Reviews are negative. I was hesitant to open They are Not worth this aggrarvation.

The website is difficult to maneuver and disorganized. Their customer service is clearly filled with a lot of stall tactics to hold your funds as long as possible. Representatives make promises to close accounts but don't. Instead, they follow up with secure messages that are not sent to the customer asking for additional information that has already been provided. More STALL TACTICS!! I intend to contact the FDIC and report this awful banking behaviour.

Way overrated by the banking sites. The app is not all that wonderful nor is the website itself. There is no easy multifactor authentication and it's a very cumbersome and repetitive process as well. Took me 5 separate one time access codes just to get one thing done. Then setting up with the initial funding of the account has taken over a week with an ACH and who knows how much longer until it becomes available. I wish my regular bank had a high yield savings account because they put absolutely no hold on ACH deposits. Lesson learned...guess will have to suck up these issues just for the higher rate. Might have been better to go with one of the bigger bank names with a slight cut in the interest rate just to have better service.

Android mobile app does not work. It's been more than 2 weeks. I have tried uninstalling and installing it many times per the instructions a customer service. It still doesn't work. I can't deposit checks because of this.

I opened two accounts with them two months ago, just now received a letter notifying me, both accounts will be canceled in ten days. I called and ask why, and she said: the agreement said, the bank can close you anytime without reason and the money will mail to you in about ten days. I requested to wire or transfer back to my other account, because the mail takes too long to receive without interest as I have a large deposit there, but she insists mail back a check only. I think, CIT bank intentionally does that, so your money remains with them, and you will lose ten days or more interest. Before the account close, CIT will lock you out from online banking. I never had a bank that cancel my account and make me lose hundreds of interest. At least, CIT bank can wire back my money.

Did an online transfer from another bank to a Platinum acct and it’s been since 6/21and still not showing up anywhere! Scary stuff