Billing Continues after Requesting Account to be Closed
I have asked them in writing for the last 2 months to close my account and I am still receiving bills for a monthly fee. We were emailing and they stopped responding to my emails.
By Erica W.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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32 reviews
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Circle Storage is listed under Moving & Storage.
Circle Storage (circlestorage.com) has 32 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
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I have asked them in writing for the last 2 months to close my account and I am still receiving bills for a monthly fee. We were emailing and they stopped responding to my emails.
By Erica W.
The manager here is a LIAR. I was sent a BILL for $0.30 when I went to my unit I noticed a red lock (their lock) so I took my lock off and left. I messaged her a couple days later and asked why the red lock was on my unit she blatantly lied and for your protection cause there was no other lock on the unit. I immediately said something to her. And she got rude with me. Then I asked her if the lock was off my unit she said had to get permission to remove it. HORRIBLE service and she’s a LIAR I would not keep my belongings here
By Kara P.
I’ve been using this storage for over ten years. Service went down and then new management it went up for a few years. But this past two years it has went down again. Fees keep going up even thou you see unlease ones thru out.
By Ronald B.
Response from Circle Storage· Jan 5, 2021
Ronald, We do appreciate your business and currently we are in the process of adjusting our on site hours and operations with new management stepping up. Please let us know if there is anything we are able to do to make your stay with us more enjoyable. Additionally we have some site improvements coming over the next few months to update the facility.
I have been unemployed due to covid. I asked was there anything I could do to prevent losing my things and the response was my stuff is going to auction if I don’t pay $418. I’ve been a customer so long! I can’t believe I ask for help and there is nothing that can be done.
By Anonymous
Since we began our partnership many manager and price changes have taken place. Each time a new manager arrives, cost goes up, and late charge dates change. Managers and their staff are rude and indifferent to the voice of need or question of the buyer. Terrible customer service or concern. They don’t even pretend to care. There is an aire if superiority and control. Cannot wait to move to another facility, even at a higher rate
By Debbie M.
Response from Circle Storage· Nov 12, 2020
Debbie, I truly am sorry for the issues you've had recently, I did call and leave you a voicemail so we can go over some of your concerns. Also, Hamilton county did just raise the tax rate from 7.0% to 7.8% which would have increase your rent moving forward. We did send an email to all of our tenants explaining this. If you have any other concerns please reach out to me. Our late fee charge date has also not change recently for our Colerain location it has always been the 10th of the month. Thank you