CignaReviews of cigna.com

very bad customer service called to check how much will be my out of pocket for a colonoscopy the representative did not how much they said that the medical facility is closed and he will check in the morning and will call me to let me know he never did very poor customer service

My wife had breast surgery in October 2021 and June 2022. For both surgeries I had secured the proper Guarantee of Payment (GOP) before the surgery. At the end of April 2023 our hospital sent me the bill for both surgeries since Cigna had failed to pay. I have been on the phone at least twice a week since April 24 and sent the invoices with their respective GOP. Every time I call a representative tells me they apologize but the claims are still with the advisors for review. One cannot but wonder how on earth two straightforward claims with the corresponding GOP fail to get settled. I have been an expat for over 20 years and have never experienced such a dysfunctional organization. I am at the end of my wits

Have been claiming a reinbursment of a treatment for over two months already, I have sent documentation more than 5 times, spoke to them on the phone and they keep asking for the same documentation already provided... Unbelievable, don't know if they are just trying to get me to abandon the process so that they keep the money... I wouldn't recomend hiring the service.

Calling regarding a charge for a service that should be covered under preventative care. First, the rep was looking at the wrong charge (even though I was very specific about the date/amount) and secondly, no empathy. If a breast ultrasound is recommended because a mammogram won't give you the complete picture, the charge should also not apply because it is also a preventative service. The rep was also speaking using lingo to me. Having worked in the business, I know what she was talking about. As someone who's trained customer service reps, I'd suggest a refresher on how to speak to customers in general.

Customer service representative hung up on me when asking for help.

Cigna is a nightmare company. I'm an expat living in Greece for several years. I found this company about three years ago, I liked that they gave expat insurance coverage for the whole world (except USA). That said, they are far from the cheapest. I paid them more than 350 euros a month, and I did not have a single insurance claim in three years. I ended up paying them about 10,000 euros over those three years. A month ago, my child needed minor surgery, and I wrote to the insurance beforehand. The surgery was not expensive - the preliminary amount was only 1600 euros - with my deductible of 550 euros, it would have cost the insurance only 1100 euros. I wrote to the insurance company, and they quickly replied that they would reimburse the amount and I only needed receipts from the doctors and the hospital. I paid for the surgery, collected the documents, and sent them to the insurance company. I was immediately told that the documents had been forwarded for payment. THAT WAS IT. It's been 3 weeks, I've written 3 letters to Cigna already, and none of them have responded. I wrote to them in a chat on Facebook - after a day I got a reply that they forwarded the letter to their support service. Still no response from there. The company just ignores all the new emails that I send them - although BEFORE the insured event they answered literally within a couple of hours. I don't know if it's a scam or just total disrespect for the customer, but this is the most stupidly wasted €10,000 of my life. I'm only glad I found out about it on a relatively small amount of damage. Do not use the services of this company under any circumstances.

They need to hire better IT people for their platform. It never works and it block access to your information all the time . I can’t stand it . It’s impossible to update information on the automated phone system also . Fix it please !!!!

Cigna is the worst insurance company ever. They overcharge and won't even let me log in. The service providers are terrible. Don't use this company for any type of insurance.