ChyrbabyReviews of chyrbaby.com

Response from Chyrbaby· Jan 13, 2026

Thank you so much for your kind words regarding the quality and beauty of our dress! We are thrilled that you loved the craftsmanship, but we are truly sorry that the sizing didn't work out and that our response time fell short of the 24-hour promise. We understand how frustrating it is when the proportions (like the waistline) don't align, and we never want you to feel "ignored" when you're excited about a purchase. We would have loved to help you transition into that other dress you liked, but we completely respect your decision to opt for a refund given the current experience. Let’s fix this immediately so you don't have to wait any longer. Since we cannot locate your order via your screen name, please email us at [email protected] with the subject line "URGENT - SIZE ASSISTANCE/REFUND". We will prioritize your request to ensure you get your refund promptly, and if you ever decide to give us another chance in the future, we’d love to make it a 5-star experience for you. Sincerely, The Chyrbaby Team

Response from Chyrbaby· Dec 29, 2025

Thank you for bringing this to our attention. We sincerely apologize for the frustration you’ve experienced with your return and the fit of your dresses. This is certainly not the level of service we strive to provide. Regarding your concerns: Returns & Refunds: We hear you loud and clear. We are streamlining your case immediately to ensure your refund is processed without further delay. Sizing: We regret that the measurements did not meet your expectations. We are reviewing our size charts with our production team to prevent this from happening again. Transparency: We appreciate your feedback regarding our logistics and office locations. While we have a global supply chain to ensure a variety of designs, we understand the importance of clarity and are working to update our website information to be more transparent. Our team has sent you a direct email today with a definitive solution. Please check your inbox so we can finalize this for you right away. Sincerely, The Chyrbabay Team

Response from Chyrbaby· Jan 13, 2026

We are extremely concerned to hear about your experience and the significant amount of money involved. Losing $500 and feeling ignored is completely unacceptable, and we sincerely apologize for the distress and headache this has caused you. We want to prioritize your case immediately. If there was an error in the color and style of the three dresses you received, we are committed to correcting this and ensuring your funds are handled fairly. We do not want any customer to feel they have "lost" their money when shopping with us. Because we cannot identify your specific order from your screen name, please contact our Senior Management team directly at [email protected] with the subject line: "URGENT - $500 ORDER INVESTIGATION". Please include your order number and any previous ticket numbers so we can track down your earlier messages and resolve this within the next 24 hours. We are standing by to help. Sincerely, The Chyrbaby Team

Response from Chyrbaby· Jan 13, 2026

We are very sorry to hear that you feel this way and that you haven't received a response to your emails. We can assure you that we are a legitimate business, and we never want our customers to feel they have "lost" their money. Sometimes emails can be filtered into spam or lost due to technical issues, which might be why we haven't been able to connect. We want to find your order and help you with your return right away. Since we cannot identify your account from your name here, could you please resend your order details to [email protected] with the subject line "URGENT - TRUSTPILOT HELP"? We have our team standing by to check all folders and ensure your case is handled immediately. We are committed to proving that we are here to support you. Sincerely, The Chyrbaby Team

Response from Chyrbaby· Jan 13, 2026

We hear your frustration, and we sincerely thank you for your blunt honesty. You are right—there is a clear gap between our "14-Day Easy Return" promise and the 20% partial refund experience you encountered. We want to be transparent: Our previous policies regarding formalwear returns were indeed restrictive due to industry concerns, but we realize that this has created an unfair and "un-smooth" experience for customers like you who simply wanted a dress that fits and looks right. We are not just asking you to "contact us" for the sake of it. We are using feedback like yours to actively revise our return guidelines. Because you have already gone through the "back-and-forth" without success, we would like to offer a definitive solution. Please email us at [email protected] with the subject line "DIRECT TO MANAGEMENT - FULL REVIEW." We have authorized our management team to bypass the standard 20% offer for your case and provide a resolution that truly reflects our "Easy Return" promise. We know we have a lot to prove, but we are committed to earning back your trust. Sincerely, The Chyrbaby Team

Response from Chyrbaby· Jan 13, 2026

Vi beklagar djupt att du känner dig lurad; detta är absolut inte vårt mål som företag. Vi förstår din besvikelse när klänningen inte motsvarade dina förväntningar och att erbjudandet om 10 % återbetalning kändes otillräckligt. Vi arbetar på att förbättra våra returprocesser för att göra dem mer rättvisa för våra internationella kunder. Vi vill gärna undersöka ditt ärende personligen för att hitta en bättre lösning för dig. Vänligen kontakta oss på [email protected] med ämnesraden "URGENT - SWEDISH CUSTOMER HELP". Vi står redo att hjälpa dig så att du blir nöjd med din upplevelse hos oss. Med vänliga hälsningar, Chyrbaby Team

Response from Chyrbaby· Jan 13, 2026

We sincerely apologize for the frustration caused by our shipping locations and the discrepancy in the product you received. We hear your concerns regarding our return process and the clarity of our product imagery. We understand that discovering an item needs to be returned internationally can be an unexpected burden. We are currently reviewing our website information to ensure our warehouse locations and return instructions are as transparent as possible for our customers. Regarding our photography, we take your feedback on the "AI photos" very seriously. We are in the process of incorporating more real-life studio photos and customer-submitted images to provide a 100% accurate representation of our dresses’ fabric and fit. We want to make this right for you. Because we cannot find your order under this name, please contact us at [email protected] with the subject line "URGENT - SHIPPING & QUALITY REVIEW." We would like to review your case and provide a solution that doesn't involve high return shipping costs for you. Sincerely, The Chyrbaby Team

Response from Chyrbaby· Jan 13, 2026

wir haben Ihre Bewertung gelesen und nehmen Ihre Vorwürfe sehr ernst. Es tut uns aufrichtig leid, dass Sie eine so frustrierende Erfahrung mit unserer Qualität und unserem Retourenprozess gemacht haben. Ein solches Erlebnis entspricht nicht dem Service, den wir anstreben. Wir möchten ausdrücklich betonen, dass wir keine automatisierten Standardantworten nutzen möchten, um berechtigte Anliegen zu ignorieren. Dass Sie trotz Rücksendung des Kleides keine Erstattung erhalten haben, ist absolut inakzeptabel. Wir möchten dies sofort korrigieren. Da wir Ihre Bestellung anhand Ihres Trustpilot-Namens nicht direkt zuordnen können, bitten wir Sie dringend, uns direkt unter [email protected] mit dem Betreff "DEUTSCHE RETOURE – DRINGEND" zu schreiben. Bitte fügen Sie den Beleg Ihrer Postsendung (auch ohne Tracking) bei. Wir werden Ihren Fall intern priorisieren, um eine faire Lösung – einschließlich der Erstattung – zu finden, damit Sie nicht auf den Kosten sitzen bleiben. Herzliche Grüße, Ihr Chyrbaby Team