I got what I ordered exactly as I…
I got what I ordered exactly as I ordered it and in a timely fashion. Very happy
By Kim B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
273 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Christmas Loft is a family run business established in 1980. Our website, www.christmasloft.com is an extension of our three stores based in New Hampshire, it offers thousands of seasonal home decor, toys, ornaments, trees, sweets, Halloween decor and much. We offer fast shipping with tracking numbers, email updates, easy returns and a full time dependable customer service who are always there to help. Feel free to reach out to us via our live chat, or send us an email at [email protected] or call us at (603)745 8297 if you have any questions. After 40 years in business we know that our customers are number one. We love Christmas and what we sell and do and we hope that we can share that joy with you.
The Christmas Loft (christmasloft.com) has 273 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
273 approved reviews, newest moderated first
I got what I ordered exactly as I ordered it and in a timely fashion. Very happy
By Kim B.
It was easy to find what I was looking for and ordering was a breeze. My item shipped quickly and I would definitely recommend The Christmas Loft
By Shan V.
I kicked myself for not buying a few items when visiting. Found them online and The Christmas Loft sent them in just a few days. The place in No. Conway, NH was such a fun experience!
By Lisa H.
Response from The Christmas Loft· Sep 11, 2023
Hi Lisa, I know the feeling! But wow that's so great to hear you were able to find them with us later online. Thanks so much! Stephen
Loved the item you offered, and the price was reasonable, shipping was very prompt...thank you~!!
By Linda B.
Response from The Christmas Loft· Sep 11, 2023
Hi Linda, Thanks so much. Great that you received it so quickly! Thanks for the feedback. Stephen
The product was of good quality and exactly what I ordered. It was delivered in a timely manner too!
By Lori
Response from The Christmas Loft· Sep 11, 2023
Hi Lori, Thank for saying so! That's wonderful to hear.
I just love the items Christmas Loft carry. I really like selection of nutcrackers. I wish Maine would have a shop like this.
By Karen
Response from The Christmas Loft· Sep 11, 2023
Hi Karen, thanks so much, Who knows maybe we'll be in Maine one day too! :-) Thanks
Excellent service!
By customer
Response from The Christmas Loft· Sep 11, 2023
Hi Jackie, That's great to hear, thanks!
I have bought many things from your store and usually they arrive carefully packaged and in good order. However, I ordered animated flying bat: Product code 814050. There were 2 issues: first, the batteries were dead ( I can understand that). More importantly the wings are mechanical and the bat was jammed into box that was too small. Subsequently one of the wings does not work. I tried calling your customer service yesterday, left a message and understand it may take 48 hours to hear back from your company? On a basic level, that is poor customer service. I am anxious to see how this will be resolved.
By CHRIS R.