Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
57 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Christmas Central (christmascentral.com) has 57 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
57 approved reviews, newest moderated first
overpriced, too cheap to pay any shipping at all... bought 2 $30 items... a tree topper and lights. They charged over $35 to ship it, it took a week, and the topper was broken. to get a refund I have to pay shipping again back to them. Horrible customer service. DON'T BUY ANYTHING FROM THESE PIRATES. YOU'LL GET BETTER CUSTOMER SERVICE FROM AMAZON, WALMART, ETZY, ETC, ETC, ETC...
By Raymond S.
I have been ordering a Christmas Snowglobe for several years to give away as gifts. Decided to try Christmas Central as they had it on sale. Unfortunately, the music function wasn't working on mine. When I contacted CC they said that I was responsible for return shipping. 😔 Due yo this poor customer service, I won’t be ordering from them again.
By NL T.
Terrible company. You have to pay for shipping of all items and if you need to return. They charge you to ship it back plus you don’t get original fees retuned to you. Such a scam. Avoid this cheap low class company.
By JD
I was very surprised to see all the poor reviews. My experience was quite the opposite. I placed an order for some commercial led lights and it arrived promptly and the lights were really nice, good quality lights.
By Jessica M.
What a waste of my money. I ordered 8 sets of net lighting at a great sale price which is why I ordered them from this company. 4 of the sets were not the color I ordered. I put them up anyway last week and unbelievably only one of the 8 still works. The rest went dead. I don’t want to go thru the hassle of trying to get my money back so will just suck it up and learn my lesson. Never order from this company.
By Rosemary Y.
Ordered a pre lit tree, it does not look like the photos and the box was smashed and had a huge hole in it when delivered. Very disappointed and then I tried to see how the return process is and I have to pay to ship it back and it has to be in its original packaging!?
By Sarah M.
Response from Christmas Central· Dec 2, 2024
Hello Sarah. Trustpilot is a paid service that we do not have access to. Please send any concerns to [email protected]. We can not see your order number or which product you purchased. Please contact our customer service desk for help.
I purchased a prelit, Clear bulb, tree post Christmas 2023. I received the item quickly in a semi smashed box. I checked the tree and it was intact. Fast forward to present and I just discovered it is multicolored. The box states that it is Clear bulbs. Very unhappy and unable to return. Check your purchases immediately upon receipt
By Jan D.
I purchased three artificial poinsettia plants at approximately $25 apiece. The shipping was prompt but TERRIBLE. They were tossed loosely into a WAY too big box, and were jumbled, crushed, and broken by the time they arrived. VERY disappointed.
By Theodora A.
