Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
589 reviews
ChristKindl-MarktSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop traditional German handcrafted Christmas Decor. We carry German Pyramids, Nutcrackers, Incense, Smokers and more. Celebrate Christmas Today!
ChristKindl-Markt (christkindl-markt.com) has 589 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 9 reviews with 1 star · Clear filters
I sent a card asking a question. Is there anyway to call your business?
By Jane H.
Response from ChristKindl-Markt· Nov 24, 2025
We replied in October and again in November when we received your post card, please check your spam folder :)
Terrible customer service. We emailed regarding an order and never heard back.
By Frog D.
My orders arrived in a prompt and timely manner and in good condition. The first fan assembly was too small for the pyramid it was going on and I have tried every way available to contact you about a return with absolutely no response either via the message system on the orders or via the sales@ e-mail...would be nice if you listed a phone number to aid in this process. It's like you don't want to be contacted...The products are excellent...the customer service is a 0.00.
By Brian W.
Response from ChristKindl-Markt· Jan 6, 2025
Sorry that we're slow to respond. Due to some unfortunate events, we are down to 2 staff to manage the shop. We'll be fully staffed once again soon :)
I've reached out for customer support a couple times but haven't heard back from them. Very poor follow up
By John F.
Was sent the wrong item. Put return request in, but received no response. No phone number on website to contact company to resolve.
By Matt
Response from ChristKindl-Markt· Aug 11, 2022
Hello! I hope we resolved this to your satisfaction by resending the correct item and letting you keep the incorrect item :) We apologize for the error! Perhaps you found a new favorite incense scent?? :-D
Shipping was fast but received the item broke. I have contacted the company multiple times and can't get through. order #1449202
By CRYSTAL W.
Shipping took too long in the post to reach my destination and deliver. When delivered the decorations had come unglued which I had to glue back on. But still a nice pyramid.
By Mark C.
Response from ChristKindl-Markt· Mar 15, 2021
Thanks for the feedback! :)
I ordered my mother a nativity candle tier for Christmas. I spent a total of $114 dollars. When she opened it on Christmas morning, one of the lambs was broken off and Joseph's head. I sent it back and they refunded me $57. You make the call! What a horrible deal! I wouldn't be surprised if they had sent a broken one on purpose. What a scam!! This item was returned exactly the was it was taken out of the same box they sent it in. This is the reply I received! "If you knew anything about these than yes, you would expect a piece to come off." In other words people, make sure you have a bottle of glue waiting when you receive your package!
By Terran C.
Response from ChristKindl-Markt· Jan 5, 2020
First, we do take great pride in selling beautiful handcrafted items. You reported a sheep and a head were unglued. That is true. What you sent us was broken pieces of wood piled at the bottom of a box. We emailed you photos of us opening your return showing the pile of pieces at the bottom of the box. The way this item was crammed into the box made the sharp metal rod pierce the box which then went into my employee's hand when she picked it up. Thanks for that! :'( Not a single piece was in tact the way you returned it.... It is the customer's responsibility to return an item in the same condition they received it. Sorry! You also need to use a shipping box and not tape a shipping label over your scraps of wrapping paper on the thin product box. You treated this item, which took hours to make by hand, like a piece of garbage when you returned it. In doing so, you also caused an unnecessary injury.
